Customer Care Specialist for our French Market (all genders)

You are responsible for our French speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.  

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Deliver calm and smart decisions in high-pressured situations while paying attention to detail
• Define and solve our French customers queries in a timely manner
• Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

WE’D LOVE TO MEET YOU IF

• Regardless of your background, you are customer focused and passionate about excellent customer service
• You possess excellent knowledge of French, in written and spoken form and furthermore you have strong communication skills in English
• Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer

Please note that all applications must be completed using the online form - we do not accept applications via email.