Lead Collections Specialist

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in May of 2025.

We are currently hiring for the following schedule:

• 2:30 PM - 10:00 PM EST (Ohio)

• 12:30 PM - 8:00 PM MDT (Utah)

• 11:30 AM - 7:00 PM MST (Arizona)

Note: Shifts are Monday – Friday with weekends as assigned, working a flex schedule between 30-39 hours per week.

What You'll Do

• Under general direction, responsible for servicing delinquent credit card accounts through varying contact channels (outbound, inbound, and digital messaging).

• Minimizes losses to the company by assessing each customer situation to provide relevant payment options while strengthening the relationship with our customers.

• Utilizes professional and influential communications to keep the goodwill of customers while securing payments.

• Uses multi-tasking skills to handle back-to-back calls in a fast-paced call center environment.

• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Reviews past due accounts and calls customer to arrange an acceptable payment program for accounts from which sufficient funds cannot be collected.

• Builds rapport with the cardmembers and works with customers to secure repayment on delinquent accounts.

• Ensures compliance with company policies and procedures.

• Handles difficult collection calls as determined by center management.

Qualifications You'll Need

The Basics

• H.S. Diploma or GED

• 2+ years Collections

• 2+ years Advanced-level experience in customer service, detail orientation, professionalism, verbal communication, collections, negotiation, compliance, and system/computer fluency

• 1+ years Working-level experience in listening skills

Physical and Cognitive Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

This position also requires completion of a series of activities designed to evaluate specific skills, knowledge, and qualifications related to this position.

Bonus Points If You Have

• 3+ years Collections

• 2+ years Advanced-level experience in problem solving and influencing

• 1+ years Working-level experience in decision making

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#INDDFS, #ZRDFS, #Remote and #BI-Remote

A credit screening may be required for some roles within Discover Home Lending.

Application Deadline:

The application window for this position is anticipated to close on Apr-05-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $23.25 to $30.50. A