Senior AV Technician

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Job Overview

The Senior AV Technician is a member of the Georgetown University Law Center’s Information Systems Technology Audiovisual and Instructional technology groups. The Senior AV Technician oversees the technical operation and maintenance of all audiovisual systems supported by the department at the Law Center. This includes classrooms, event spaces and conference rooms in addition to other supported spaces during the evening shift. The Senior AV Technician also oversees the exploration, research, purchase, inventory, installation and integration of equipment and services in department supported facilities.

This Senior AV Technician requires expert knowledge of the operation and maintenance of a wide variety of audiovisual systems including lecture capture software, digital and analog audiovisual interfaces, video conferencing hardware/software, and television production equipment. Candidate must be able to manage both small and large AV projects.

Work Interactions
The Senior AV Technician reports to the Director of Audio Visual Event Services and engages with senior administrators, staff, faculty, students and vendors. The Senior AV Technician will need to possess superior communication skills as they may interact with nationally and internationally recognized VIP guests, high level University administration and alumni as well as national and local press in addition to every day interaction with faculty, staff and students.

This position work hours are Monday through Friday from 7:30 am-4:00 pm but must remain flexible throughout the week based on staffing needs. The incumbent must be willing to work overtime, evenings, and weekends if needed. Duties include, but are not limited to:

• Daily operation and oversight of multimedia and audiovisual equipment in Law Center classrooms, conference rooms, event spaces and mock trial spaces. To include investigating and troubleshooting issues, delegation of duties to AV staff.
•  Provide conferencing support for faculty and staff as it pertains to their classes.
•  Monitor, respond, resolve, and close help desk tickets on a daily basis.
• Attend planning meetings with multiple departments for upcoming events, identifying all resource requirements to ensure that client needs are met and that events are staffed and operated correctly.
• Research/Development/Acquisition and Inventory.  Research new technologies; develop solutions to current and foreseen AV issues; recommend purchase of new equipment and/or software; keep current inventory of all AV equipment and software licenses.

Requirements and Qualifications

•  This position requires a bachelor’s degree, or seven years of audiovisual experience, preferably in an educational, conference center, and/or hotel environment
•  Ability to multitask, often working under stress to complete tasks that require complex set-up and operation.
•  Professional understanding of the following AV technologies: Digital switchers, digital audiovisual systems and computer interfaces, video capturing software, Zoom and other video conferencing systems, digital video and audio editing software, light boards, cloud storage such as Google Apps and Box; generally Mac and PC proficient.
• Understanding of networked audiovisual systems
• Proficiency in Google productivity tools, including Gmail, Google Docs, and Google Drive
• Proficiency in Microsoft Office365 productivity tools, including PowerPoint, Word, and Excel
•  Ability to work independently with minimal supervision
•  Proficiency in room control systems, including Crestron and Extron systems
• Maintain an excellent level of customer service with faculty, staff, students, and guests
• Ability to lift up to 75 pounds and working from ladders and scaffolding
• Must be willing to accept flexible hours and overtime.

Work Mode Designation
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.

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