Associate Director, U.S. Sales Enablement

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As a Associate Director, U.S. Sales Enablement you are responsible for providing the sales organization with the information, content, expertise, and tools to help sales people sell more effectively. Optimizes all buyer interactions to build pipelines, relationships, and opportunities, and improve communication.

A Associate Director, U.S. Sales Enablement demonstrates knowledge and proficiencies in buyer behavior and your company’s go to market process to create continuous training opportunities through various methods. Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client need, how company products and services can meet client need and capturing opportunities within their accounts. Uses sales metrics to identify and quantify effective sales strategies. You will continually evaluate and deploy new and improved deployment methods. Typically collaborates with Marketing and Sales Operations to create content and track and measure operations and performance.

Key Responsibilities 

1. Enterprise Enablement Strategy & Transformation 

• Define and lead the U.S. sales enablement strategy aligned to Kyndryl’s industry, account, and offerings-led go-to-market priorities, partnering with the global team 

• Drive enterprise transformation initiatives (e.g., Customer Partner capability uplift, sales methodology standardization, AI-enabled selling) 

• Translate strategic business imperatives into scalable enablement programs and execution roadmaps 

• Identify systemic performance gaps across regions, industries, and roles and prioritize interventions 

• Develop and refine GTM Onboarding programs 

• Continuously assess program effectiveness and refine based on measurable impact on revenue outcomes 

2. Customer Partner Capability  

• Lead Customer Partner (CP) and account-facing capability programs focused on consultative selling, deal shaping, and client value articulation 

• Enable CPs to better position Kyndryl’s differentiated services (cloud, core enterprise, digital workplace, security) 

• Partner with Sales leadership to embed performance rigor, including pipeline discipline, account planning, and opportunity progression 

3. Sales Content,