Jobs and Careers

Patient Care Assistant Lead

United StatesRemotefull_timeVerifiedPosted 11 Jun 2026

💰 $56,600/yr($41,160/yr – $56,600/yr)

About the role

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration. Does this position require Patient Care? Yes Essential Functions -Performs patient care-related duties and clinical functions as assigned, including, but not limited to, performing and documenting point of care, vital signs, EKGs, bathing and other sanitary needs of patients, transferring and assisting with ambulation of patients, 1:1 patient observation for safety purposes, and phlebotomy. Assist RNs and physicians with other exams and treatments as required. 
-Completes all documentation such as height, weight, intake of fluids and food, output of urine/stool/vomit/other drainage, and blood glucose results in the Electronic Health Record (EHR). 
-Ensures that patient rooms are stocked, equipped, and cleaned appropriately, as needs indicate and as patient volumes change. 
-Follows facility admission and discharge procedures and communicates patient admission to the responsible party. 
-Interacts effectively with patients, visitors, and other care team members. 
-Fosters a positive, collaborative team environment that promotes teamwork and professional growth. 
-Communicates with nursing staff effectively and in a timely manner regarding issues related to patient care and condition. 
-Provides leadership to the PCA team, including training, mentoring, coordinating department orientation, and performance guidance. Participates in the interview process for new PCAs. 
-Assists the Nursing Director or the Resource Nurse with shift schedules and/or payroll as designated. 
-Assigns tasks and responsibilities to team members, ensuring proper workload distribution and effective resource utilization. 
-Assists in complex unit-based procedures and provides clinical oversight for quality control programs.

Qualifications

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Basic Life Support [BLS] - Generic - HR Only preferred Certified Medical Assistant [National Certification] - Generic - HR Only preferred Nursing Assistant/Patient Care Technician [National Certification] - Generic - HR Only preferred

Experience
Medical Office/Hospital/Managed Care experience 1-2 years required and Hospital setting experience 3-5 years preferred

Knowledge, Skills and Abilities
- Knowledge of principles and processes for providing customer and personal services.
- Strong communication and interpersonal skills.
- Ability to work independently and as a team.
- Ability to complete oral and written reports.

Additional Job Details (if applicable)

Physical Requirements