Hospitality Services Associate (Rockefeller Center)

#parttime

Job Title: Hospitality Associate 

Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

Top of the Rock at Rockefeller Center is an iconic New York City attraction, offering breathtaking views of the city skyline from the Observation Deck. We are seeking dedicated and customer-oriented individuals to join our team! As a valuable member of the team, you are the face of the famous popular observation deck and will be responsible for creating uniquely unforgettable experiences for our guests. Our team members are empowered to create singular moments by displaying a strong attention to detail and anticipating our guests’ needs. Applicants should demonstrate an ability to quickly learn and communicate information pertaining to Top of the Rock as well as other aspects of Rockefeller Center.

In this role, you will have specific job duties such as Host, Ambassador, Retail, Sales, VIP Lounge Server.

You will be the primary point of contact to greet and guide guests through the attraction while providing an exceptional guest service experience. Working hours will include daytime, evening, weekend, and holiday hours. Availability on weekends and holidays is required. Fluent English is required and the ability to speak multiple languages is a plus. Applicants must be able to walk, stand, bend, twist, and lift throughout an entire shift. Due to the nature of this role and its responsibilities, the team member must report to the on-site work location during scheduled work hours. Public health and safety are a top priority of every team member. All employees must be committed to creating a safe and enjoyable environment for all our guests and staff.

Typical Work Schedule: 7:00AM-3:00PM/4:00PM and 3:00PM-12:00AM

Requirements:

• Routinely demonstrate behaviors that indicate the highest level of manner and service
• Consistently smile and interact with guests
• Demonstrate a “can do” philosophy towards problem-solving
• Be able to understand and communicate in English, both verbally and in writing
• Work cooperatively with other team members
• Maintain a positive attitude in the work environment
• Must be willing to work as necessary in changing climate conditions
• Must be able to work at all points of the attraction, including the upper decks
• Must have open availability including early mornings, late nights, weekends and holidays
• Able to work overtime or an alternate shift if needed

*bonus conditions apply, for more information on criteria and eligibility reach out to our team.

Qualifications: 

• High School Diploma (or equivalent).
• 1–2+ years of work experience preferred.
• Strong organizational, time management, analytical, and problem-solving skills.
• Excellent written and verbal English communication.Proficiency with (or ability to learn) required computer systems.
• Professional appearance, attitude, and adherence to policies/procedures.
• Flexibility to work hours as assigned by manager

Physical Demands: 

Approximately 50% of the time this position requires the below physical demands. 

• Ability to lift/move up to 60 lbs. using carts or manually.
• Frequent walking, standing, bending, kneeling, and sitting for extended periods.
• Manual dexterity for office equipment (phones, copiers, binding machines, etc.).
• Ability to operate a computer and use a monitor/keyboard.
• Vision requirements: close, distance, color, peripheral, depth perception, and focus adjustment.

Travel: None or Negligible 

Other Duties: 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

 

Pay Range$18—$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development:<