Spa & Salon Coordinator

Our Culture, Our Brand, Our Sound! Join Broken Sound Club.

We are now Hiring a Spa and Salon Coordinator!

Compensation: Full-time Hourly, Depending upon experience

Schedule: The schedule fluctuates, weekends and holidays are necessary

Location: Broken Sound Club - 2401 Willow Springs Dr, Boca Raton, Florida 33496

Essential Responsibilities:

The Spa and Salon Coordinator ensures the efficient daily operation of the Spa and Salon while delivering exceptional service to members at Broken Sound Club. This position is responsible for managing appointments, coordinating product inventory, vendor relations, and maintaining high-quality member experience through administrative support and communication.

• Maintain and coordinate all standing and recurring spa and salon appointments to ensure seamless member scheduling.
• Receive, code, and track inventory of all spa and salon products; monitor stock levels and ensure timely reorders.
• Code invoices accurately and maintain professional relationships with vendors, ensuring proper documentation and timely resolution of discrepancies.
• Follow up on member-related issues including service cancellations, charges, and account concerns to maintain satisfaction and accuracy in billing.
• Adhere to all requirements set forth in the Broken Sound Club Employee Policy and Procedures.
• Greet members and respond to inquiries both in person and by phone in a professional and courteous manner.
• Schedule appointments using Spa and Salon Scheduling software, ensuring accurate and efficient booking.
• Promote spa and salon services and programs; direct members to appropriate personnel for specific information.
• Perform front desk tasks such as answering calls, taking messages, checking out members, and processing gift certificates and retail sales.
• Support coordination between front desk associates and other departments within Broken Sound Club.
• Maintain cleanliness and organization at the front desk and in retail areas; re-stock shelves and merchandise regularly.
• Demonstrate comprehensive knowledge of all spa and salon operations, services, and retail products.
• Follow opening and closing procedures as per established guidelines and checklists.
• Uphold a high level of professionalism and hospitality with both members and coworkers.

Knowledge and Skill Requirements:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent computer and scheduling software skills required.
• Strong attention to detail, organizational skill