Account Manager – Platform Partnerships

Description

JOB TITLE: Account Manager

LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 3 days on-site; 2 days remote)

REPORTS TO: Director of Account Management

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 20,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise, regardless of whether they were expected or unexpected.  

Sunbit was included on the 2022 and 2023 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. 

We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

Sunbit is proud to be recognized on the CB Insights List of Unicorn Companies, with a valuation of $1.1B. (https://www.cbinsights.com/research-unicorn-companies)

The Role:

The Account Manager for Platform Partnerships is the primary point of contact for our partners, driving successful implementation and adoption of Sunbit’s payment products. This role combines client-facing expertise with operational know-how to deliver outstanding results, ensuring partners drive significant transaction volumes. As a trusted advisor, you will collaborate with both partners and internal teams to optimize customer outcomes and influence strategic decisions, while improving internal processes.

Requirements

What You'll Be Doing:

• Develop a comprehensive understanding of clients' SaaS platforms to offer tailored guidance and strategic recommendations.
• Provide proactive, hands-on support by advising on best practices, product capabilities, and optimization strategies.
• Take full ownership of reporting and performance tracking, ensuring alignment with partners’ key objectives and KPIs.
• Deliver regular, detailed status updates both internally within the organization and externally to partners, ensuring clear communication and alignment.
• Act as a trusted advisor, fully understanding the business, technical, and integration needs of platform partners.
• Collaborate seamlessly with cross-functional teams, including Product, Engineering, Marketing, and Operations, to drive alignment and deliver results.
• Demonstrate the ability to prioritize effectively and perform under pressure in a dynamic, fast-paced environment.
• Identify operational inefficiencies and address issues in a timely and effective manner to minimize disruption.
• Contribute to the design and execution of scalable, efficient processes that support long-term growth.
• Identify opportunities to optimize partnership performance and enhance the overall health of client relationships.

What You Bring to the Table:

• Exceptional analytical and reporting skills, with a keen attention to detail.
• 5+ years of relevant professional experience in account management, product management, or operations.
• Strong written and verbal communication skills, with the ability to convey complex information clearly and effectively.
• Proven ability to work independently, building relationships and collaborating with all levels of management.
• Expertise in writing clear, concise reports and detailed requirements documentation.
• Highly motivated, ambitious, and results-driven, with a strong desire for success and continuous growth.
• Demonstrates a proactive attitude, with a willingness to learn and adapt in a dynamic environment.
• Positive, optimistic, and a critical thinker, consistently striving for excellence and proactively solving problems.

The Perks:

• Join one of LA’s fastest growing startups (2