Application Support & Training - Coordinator 3

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Department

Application Support and Training Operations

Job Summary

Job Description

• Provides technical support by diagnosing technical problems and identifying appropriate solutions through research.

• Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH and UNO contract employees.

• Designs, creates, and implements user-friendly SharePoint sites that meet the specific business, collaboration, and communication needs of various departments and teams within the Louisiana Department of Health (LDH).

• Serves as the primary liaison between end-users and the SharePoint platform, ensuring that solutions are secure, effective, and compliant with all LDH and HIPAA regulations.

• Plans, coordinates, schedules and presents training classes in person and via online meetings; may include travel to locations within Louisiana.

• Assists in course development of special topics as defined by state officials.

• Manages the Learning Management System (LMS) content, serving all of LDH. Evaluates training programs and assesses technical training needs for LDH and contract employees by survey, interview and participant evaluation; provides follow-up support and further training.

• Adheres to and communicates policies, rules, and regulations relating to technology use.

• Assists in setup and support at various workshops and conferences.

• Prepares required administrative forms associated with travel and material requisition for trainings.

• Researches educational resources for internal use.

• Audits and updates LMS user account information and runs ad-hoc reports as needed for LDH management.

• Takes lead role with pressing unit matters and work with unit supervisor to address properly.

• Takes lead role in training new unit employees.

• Works with unit supervisor and Project Management to develop and implement testing plans for new software development.

• Develops long and short-range plans for staff organization, training, and equipment needs.

• Assists with conducting an annual performance evaluation for each subordinate, setting future goals and strategies.

• Assists with recruitment, selection, training, supervision, and professional development of assigned staff.

• Other tasks as directed.

QUALIFICATIONS
REQUIRED:

• Bachelor’s Degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree

• Minimum 3 years of professional experience with technical training or content development.

• Minimum 2 years of professional experience with public speaking or presentations.

• Excellent analytical skills, effective organizational and time management skills.

• Great attention to detail and follow up, and verbal/written communications skills.

DESIRED:

• Minimum 4 years of professional experience with technical training or content development.

• Minimum 3 years of professional experience with public speaking or presentations.

• Minimum 3 years of professional experience with internal LDH information systems and/or programs

• Minimum 1 year of professional experience with project management or coordination.

• Minimum 1 year of professional experience supporting Microsoft 365 applications and SharePoint.

Required Attachments

Please upload the following documents in the Resume/Cover Letter section. 

• Detailed resume listing relevant qualifications and experience;