Case Manager ACT II MHPRR Outpatient Team $2500 retention bonus

This position is eligible for $2500 retention bonus.

Job Summary:
The Providence Center Case Manager ACT II MHPRR Outpatient Team provides community-based case management and supportive services within TPC's Certified Community Behavioral Health Clinic (CCBHC) model. Individuals served on the ACT II team have complex Serious and Persistent Mental Illness (SPMI), reside in an MHPRR (Mental Health Psychiatric Rehabilitative Residence) and benefit from a coordinated, team-based approach to care. This level of service is designed for individuals who may not require the ACT I (High Intensity) level of support but would benefit from multidisciplinary collaboration to assist with treatment, rehabilitation, and community integration. The Case Manager works closely with clients to promote recovery, stability, and independence through consistent engagement, care coordination, and linkage to community resources. The primary work in this role is to provide CCBHC services to the MHPRR population, in their residential environment.

Duties and Responsibilities:
Deliver person-centered, recovery-oriented case management services as part of a multidisciplinary team providing comprehensive treatment, support, and rehabilitation to individuals with Serious and Persistent Mental Illness (SPMI).

Ensure service intensity aligns with ACT II (Moderate Intensity) standards, including a minimum of five (5) or more client contacts per month, with at least three (3) contacts conducted in person. These contacts may be provided by any member of the multidisciplinary team to meet client needs in their residential environment.

Coordinate a variety of services.

Treat consumers with respect.

Provide support counseling, problem solving, contracts and limit setting.

Establish attainable goals with the consumer. Work collaboratively with Residential Group Home staff and internal providers on treatment plan goals.

Involve consumers, agencies and others in planning.

Assist consumers in deciding which areas they want to address.

Assist consumers with basic medical procedures and hygiene needs.

Encourage consumers to attain the highest possible levels of independence.

Accept the values and lifestyles of consumers.

Use a flexible approach with a diverse population.

Participate as a member of a multi-disciplinary team in the development and implementation of therapeutic services, to include working with substance abusers, as it relates to case management.

Present verbally a synopsis of actual cases as required.

Arrange moves for consumers.

Collaborate with Residential Group Home staff on benefit acquisition needs, and accompany consumers to appointments with agencies, clinics, doctors, etc.

Initiate vocational/job development activities with consumer.

Make assessments and provide appropriate crisis interventions and risk management as needed.

Treat consumers with respect.