Senior Manager Product Owner Identity Management

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager Product Owner Customer Identity Management

What you will do

Let’s do this. Let’s change the world. In this vital role you will lead the Customer identity management product team and partner with business teams to deliver on key initiatives, core transformation projects, and Agile ceremonies. You will be working with multiple teams across the IS commercial ecosystem to improve technology and strategic initiatives that are key to Amgen’s future performance. In this role you will drive improvement opportunities, implementation, and realization of world-class commercial Platforms and Product Teams. This position will establish partnership and communication channels with multi-functional teams that include business users, external business partners, vendors, and cross-IS teams to deliver on key business initiatives.

Key Responsibilities will include:

• Drive and advance Global Customer Identity management and Customer experience capabilities.

• Improve solution approach based on Agile standards and global standard methodologies

• Collaborate closely with multiple levels of leadership as well as peers to build alignment and advance initiatives

• Work closely with the Business teams and staff to ensure consistency when delivering capabilities and outcomes

• Lead teams to conduct Business Analysis to identify business needs by partnering with commercial business teams to enable or improve customer engagement & identity platforms.

• Ensure effective communication between business teams, technical staff and vendors to analyze commercial needs and implement solutions.

• Provide technical support & training for Customer Identity management platforms.

• Serves as a lead on project teams, as project manager for small initiatives and typically a workstream lead for larger projects.

• Helps to track problems and issues and their resolution. Interacts and reports progress to senior business and IS leadership and escalates as appropriate.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek will have these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Systems experience

Or

Master’s degree and 4 years of Information Systems experience

Or

Bachelor’s degree and 6 years of Information Systems experience

Or

Associate’s degree and 10 years of Information Systems experience

Or

High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

• Experience in Global Commercial Pharmaceuticals, Biotech, and/or Life Sciences

• Knowledge of Identity access management (IAM), Master Data Management (MDM), CRM systems (Veeva, Salesforce), Data Quality tools , Reporting, Web, Marketing Cloud and Integrations.

• Strong data analysis and reporting experience by using analytics, visualization and database technologies

• Ability to work in a changing environment, under pressure, balancing multiple projects simultaneously.

• Demonstrable interpersonal and conflict management experience in securing alignment across partners and deliver outcomes with minimal direction or supervisory intervention

• Demonstrated high learning agility with a solid sense of ownership, urgency and drive. Adept at operating with ambiguity and in experimenting in quick-learning cycles

• SAFe Certification(s) and Lean-Agile Leadership experience

• Experience in bringing new products to market from proofs-of-concept to operating at scale

• Excellent communicatio