AVP-Delivery Management

Area(s) of responsibility

• Manage and grow existing business with current customers and develop new opportunities in target accounts.
• Establish strong professional relationships and credibility with key executives in existing and target accounts.
• Drive large multi-service line deal wins with existing customers.
• Collaborate with presales, solutioning, and delivery teams to deliver value to customers and pursuits.
• Independently lead proactive solutions and seed deal-shaping concepts for clients.
• Work closely with delivery managers and other relevant parties within the organization.
• Facilitate customer workshops and provide direction on technology development.
• Develop and execute account strategies aligned with customer priorities and the competitive landscape; support ideation and drive revenues from vertical-specific solutions.
• Implement account governance based on client business units, geographical spread, and Birlasoft's service lines' potential.
• Set delivery metrics/targets with delivery managers and drive customer excellence in accounts.
• Negotiate account management contracts and agreements to maximize profit.
• Build and nurture Independent Software Vendor (ISV) partner relationships.