Human Resources Benefits Administrator

Job Summary:

The Human Resources Benefits Administrator role will be responsible for supporting the business's Center of Excellence (COE) and general administration responsibilities as part of the HR Business Partner team. Under the direction of the Senior Manager, Compensation and Benefits, this position performs daily and administrative functions for the business's non-signatory (office) benefits programs. A typical day involves interacting with management, employees, brokers, and carrier contacts to resolve inquiries and ensure smooth benefit operations. The role also handles various related matters that interact directly with the Payroll and Human Resources function.

Essential Duties and Responsibilities: 

• Advises employees, supervisors, and HR managers on the organization's benefits programs, including medical, dental, vision, life, health savings, flexible spending accounts, and all supplemental benefits. 
• Works with broker contacts, benefits administrators, and communications teams to ensure all benefits-related documents, weblinks, contact information, and content are current on the Benefits Portal. 
• Supports the coordination of employee information sessions for new hires and benefit-eligible transfer employees. 
• Assists with Annual Open Enrollment activities, including scheduling sessions and responding to general inquiries. 
• Coordinates benefit and wellness initiatives across the business. 
• Provides excellent customer service support to internal and external customers, escalating complex issues to HR benefits management or brokers as needed. 
• Other duties as requested or required. 

Position Requirements (Work Experience, Skills, Licenses, etc.):

• Excellent verbal and written communication skills and the ability to effectively explain complicated topics to all levels of employees. 
• Excellent customer service skills, with a demonstrated ability to show compassion for employee situations yet still maintain policy and practice standards of excellence. 
• Strong analytic skills to create and maintain metrics, generate reports, organize projects, and maintain schedules. 
• Fundamental knowledge of the DOL, Federal, and State employment laws, including FMLA, CFRA, PFL, and ACA. 
• Working knowledge of best practices related to compliance and reporting requirements for benefit plan administration. 
• Strong competency working with HRIS data systems, utilizing third-party websites, and intermediate to advanced Microsoft Office Suite (specifically Word and Excel formulas, spreadsheets, and data transfers)

Education and Experience

Required: A minimum of three (3) to five (5) years of experience in Human Resources functions with dedicated benefits administration responsibilities

ACCO Competencies:

• Proactivity/Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.

• Perseverance: Shows wherewithal to fight for difficult goals despite challenges and to bounce back from adversity.

• Motivation/Dedication: Commits to excellence in pursuing unselfish goals. Initiates action with collective goals, takes responsibility, and shows personal humility.

• Technical Curiosity/Willingness to Learn: Interest in seeking out new experiences, knowledge, and candid feedback; demonstrating an openness to learning and change.

• Insight: The ability to gather and make sense of information that suggests new possibilities.

• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.

• People Skills: Is approachable and gains the mutual trust and respect of others. Unde