Director - Communications Centre (512485)

The Team

Ambulance Tasmania’s Communications Centre is a critical component of the Department of Health, supporting the delivery of timely, safe and effective emergency and non-emergency patient transport services across the state. The Communications Centre operates as a statewide service, coordinating emergency call receipt, dispatch and radio communications for Ambulance Tasmania.

Working in close partnership with clinical operations, emergency services, hospitals, government agencies and service providers, the team ensures seamless coordination of emergency response and patient transport services. As part of the Department of Health, the Communications Centre contributes to improved health outcomes for the Tasmanian community through collaboration, innovation, and a strong focus on safety, resilience and continuous improvement.

The Role

The Director – Communications Centre is responsible for the strategic and operational leadership of Ambulance Tasmania’s Communications Centre and radio communications infrastructure. The role ensures the effective delivery of emergency and non‑emergency transport communications services while driving system improvements, operational resilience and service excellence across the state.

Key duties of the role include:

• Leading and managing the day-to-day operations of the Communications Centre, including emergency and non-emergency transport call receipt and dispatch services.
• Providing strategic advice and leadership to support the implementation of contemporary systems, including the GRN Radio System, and driving continuous improvement across communications and dispatch functions.
• Building and maintaining strong relationships with internal stakeholders, emergency services, government agencies and service providers to ensure coordinated and effective service delivery.

You Will Need:

• Demonstrated senior leadership and change management skills, including the ability to implement strategic direction, lead system improvements and manage complex operational environments.
• High-level communication, negotiation and relationship‑building skills, with the capacity to work collaboratively across emergency services, government agencies and service providers.
• Relevant qualifications and experience in ambulance operations and communications, including registration with the Paramedicine Board of Australia and eligibility to meet all essential registration and licensing requirements.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

This role is based in Southern Tasmania, find out more about the region here

Details of appointment:

Fixed term, full time, day worker (with on-call) position, working 76 hours per fortnight, commencing as soon as possible for approximately 36 months.  

*notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary: 

$178,112 per annum + our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Ambulance Tasmania Agreement 2022 

Salary Packaging:

You’ll have access to salary package a range of benefits including living expenses up to $9,010 + $2,650 in