Director, Workforce Planning & Operations Analytics

About Wonder

Everything’s on the menu at Wonder. Except compromise.  

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About the Role

The Director of Workforce Planning & Operations Analytics is responsible for architecting and operating the systems that drive labor performance and operational excellence across Infinite Kitchen Centers (IKCs) and production environments. This role owns labor as a core business lever, including forecasting, labor modeling, scheduling effectiveness, and ongoing optimization, ensuring the company consistently delivers against labor targets while maintaining quality, throughput, and guest experience.

This leader is accountable for both building the system and driving the outcome. They will translate complex operational data into scalable labor models, actionable insights, and simple tools that enable consistent execution in the field. Beyond analytics, this role actively shapes how work gets done by identifying opportunities to reduce complexity, eliminate waste, and improve productivity through smarter processes, better design, and cross-functional coordination.

As a highly cross-functional leader, this role partners with Operations, Ops Excellence, Product, Culinary, Finance, and M&A teams to ensure labor and operational performance are measurable, predictable, and continuously improving at scale. In the near term, this role will directly own workforce planning execution, with the expectation to build, stabilize, and scale the function over time.

Key Responsibilities

• Labor Strategy, System Ownership & Performance Delivery

  • Own the end-to-end labor system across IKCs and production environments (DISH, ProdCo, CK1), including demand forecasting, capacity planning, labor standards, and scheduling frameworks. Develop and continuously refine scalable labor models aligned to throughput, menu complexity, and quality expectations.

  • Drive accountability to labor performance by ensuring alignment between forecasted, scheduled, and actual labor, and by actively managing gaps to deliver against targets. Move beyond reporting to diagnosing and resolving labor inefficiencies in partnership with field and cross-functional teams.

  • Embed labor thinking upstream into process design, kitchen layouts, equipment decisions, and new initiatives so performance is engineered into the system rather than managed reactively.

• New Store Opening (NSO) Labor Readiness & Normalization

  • Own the labor approach for NSOs, including pre-opening labor models, ramp strategies, and post-opening stabilization. Define clear templates, assumptions, and success metrics to ensure consistency across openings.

  • Establish a structured normalization process that transitions locations from launch to steady-state performance, reducing variability and accelerating time to target labor and operational benchmarks. Continuously refine NSO labor strategies based on performance data and field feedback.

• Operational Efficiency & Labor Optimization

  • Continuously identify and unlock labor productivity opportunities by simplifying work, reducing unnecessary tasks, and improving process flow. Partner with Ops Excellence, Culinary, and Product to redesign workflows and eliminate inefficiencies.

  • Incorporate principles from industrial engineering and lean methodologies, including 5S and process optimization, to improve throughput and reduce labor demand without compromising quality. Act as a key driver of making operations simpler, faster, and more scalable.

• Operations Performance System & Business Insights

  • Own the system for measuring, diagnosing, and improving operational performance across IKCs, leveraging core metrics across sales, labor, waste, throughput, guest experience, and quality.

  • Define and standardize performance frameworks and business review outputs (weekly, mon