Clinical Manager -Transition Support Program

About Shepherd Center 

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.  

The Transition Support Program (TSP) Clinical Manager participates in the development of and program evaluation for the Transition Support Program and provides consistent leadership and support to staff, patients, families, and other external customers relative to program initiatives and goals.

The TSP Clinical Manage collaborates with COO, program directors, program managers, case managers and other interdepartmental and external staff to ensure quality care and best practices in the area of ABI/SCI health and wellness and supervises and monitors transition support, peer support, vocational services, and ShepherdCare.

Job Responsibilities:

• Manage and support TSP Case Managers, Case Management Associate, Life Skills Therapist, Vocational Counselors, Peer Liaisons, and ShepherdCare Case Managers.

• Collaborate with staff to address patient issues (medical and emotional concerns, health and safety goals, vocational interests/goals, and patient financial status) as they arise.

• Ensure that staff and clients develop a mutually acceptable plan of care to maximize the potential for a successful community reintegration and a meaningful life post injury.

• Provide direct service to clients/others when needed, as staff are unavailable or need additional support.

• Provide direct assistance with customer service issues, ensure suitable solutions.

• Develop and provide staff with educational opportunities to ensure clients and caregivers receive safe and quality care, always with a focus on outcome measures and standard of care practices.

• Work with data analytics to collect clinical outcomes data, patient satisfaction results, and perform analyses in support of process improvement initiatives. Report to SMT, physicians, and CM Council on TSP outcomes and rehospitalization data.

• Collaborate with medical staff to create action plans to reduce ER and rehospitalization rates post discharge.

• Provide in-services and presentations, internally and externally.

• Support advocacy for patients and their families by promoting high standards of patient care, participating in program evaluation and development and other designated department related tasks as identified.

• Conduct periodic chart reviews, prepares a report of findings and recommendations, develop a plan for corrective action, as needed.

• Maintain policies and procedures in compliance with JCAHO/CARF standards.

• Lead engaging staff meetings, regular rounding opportunities, and yearly evaluations of staff.

• Performs utilization review on all <30 day readmissions and reports findings to UM Committee.

• Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor<