Global Head of HR Partnership for Businesses (Human Resources Partnership & Delivery)

HR Partnership & Delivery (HRP&D) sits at the center of Citi’s HR business solutions, providing a seamless manager and employee experience, through best-in-class services, guidance, and coaching, leveraging technology and process simplification, to enable the business to achieve strategic priorities.

The Global Head of HR Partnership for Businesses is a critical leadership position within Citi's HR Partnership & Delivery (HRP&D). This role is responsible for leading a global team of over 100 HR Business Partners (HRBPs) who provide support, coaching and guidance to approximately 5,700 managers in 90+ countries, across the five lines of business at Citi - Banking & International, Client, Markets, Services, USPB and Wealth – on all employee lifecycle processes and day to day HR needs.

The incumbent in this role collaborates closely with cross functional partners to streamline and optimize HR solutions and execute on the people strategy.  This role demands deep expertise in HR best practices, a collaborative approach to continuously enhance the manager and employee experience and support the evolving needs of the firm.

Key Responsibilities:

The Global Head of HR Partnership for Businesses has a wide range of responsibilities, including:

• Leadership & Strategy:
  • Provide global leadership and direction to the HR Partnership team under responsibility.
  • Execute on HR solutions and plans to address the needs of the manager populations covered.
  • Build and maintain strong relationships with HR leaders and colleagues across the organization.
  • Partner with HR colleagues across the function to ensure consistency on solutions provided.
  • Foster a collaborative and high-performing HRBP community.
  • Lead, coach, and develop a high-performing team of HR Business Partners and their managers
  • Attract, develop, and retain top talent.

• HR Solutions Delivery:
  • Oversee the delivery of HR solutions to middle and senior managers, covering the employee life-cycle processes, providing coaching and guidance on day-to-day HR needs, and bringing feedback to the HR Disciplines to constantly enhance HR solutions.
  • Enable HRBPs to provide value-added support and coaching to business managers, leveraging the solutions designed and implemented by the HR disciplines.

• Operational Excellence & Compliance:
  • Ensure adherence to the global HR operating model and process standardization.
  • Ensure compliance with local regulations in all geographies where Citi operates, leveraging central resources and closely partnering with Employment Legal, Labor Relations and HRP&D Process Design and Reengineering colleagues.
  • Optimize resources by properly assigning, monitoring and managing capacity.  
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues promptly and transparently.

To be successful in this role, candidates should possess:

• Experience:
  • 10+ years of leadership experience, ideally in global organizations with proven track record of driving initiatives across multiple geographies.
  • Proven experience leading large HR teams in complex, matrixed, and global environments.
  • Experience managing, monitoring and optimizing resources to enable seamless execution.
  • Strong experience in transformation and change management within multicultural environments.
  • Track record of implementing best-in-class HR practices and solutions across the employee lifecycle.
  • Deep knowledge of HR employee life-cycle processes within large multinational financial institutions is highly desirable.
• Skills:
  • Strong strategic mindset and ability to inspire and lead large teams to execute on strategic priorities.
  • Excellent communication skills (written and verbal) at all levels.
  • Ability to influence at senior levels and drive change within a large organization.
  • Strong partnership, team-work and collaborative approach.
  • Superior ability to manage stakeholders at various levels in the organization.
  • Strong risk and control mindset.

Education