Senior Program Manager

Say hello to opportunities.

 It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: A Project Management Office (PMO) is a management structure that standardizes the project-related governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. PMO also operates at strategic level working with the leadership team to provide support on project portfolio management best practices, provides coordination of projects/programs across functional areas, and drives continuous improvements.

Job Duties:

• Interact with programs/projects sponsors, stakeholders and multiple business and technical teams to define and deliver complex features

• Anticipate bottlenecks, provide escalation management, anticipate, and identify trade-offs, and balance the business needs versus technical constraints

• Plan and manage multiple parallel programs/projects and maximize resources for the greater good of the organization

• Identify, assess, track, and mitigate issues and risks at multiple levels

• Create, maintain, and disseminate program/project information to stakeholders

• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities

• Be the glue that can understand, plan, and manage the cross-team inter-dependencies for complex systems

• Communicate program/project issues and status in a concise, accurate, and professional manner

• Build and maintain integrated program/project schedules that account for internal/external dependencies, numerous constraints, and adequately factor in contingency for unplanned delays while still being aggressive

• Remain flexible to changing priorities, open to new ideas and can adapt to changes

• Drive continuous improvement initiatives at the strategic level

• Mentor and coach others internal and external to the PMO at the program level

Desired Qualifications:

• Minimum of 7 years of project or program management in a large-scale environment preferably for professional services organization 

• Understanding of operations of Professional Service organization, including: revenue and bookings; budgeting and forecasting; billing and accruals; planning and monitoring performance indicators

• Strong technical background in integration projects linking various systems (such as Monday.com, Salesforce, NetSuite, etc.), ensuring data integrity, technical feasibility, and operational efficiency

• Implementation experience with UCaaS and CCaaS platforms and automation tools, preferably related to RingCentral

• Understanding of continuous improvement concepts (such as Six Sigma, Lean, value stream mapping)

• Strong interpersonal skills, ability to convey and relate ideas to others

• Ability to lead a matrix program structure without direct authority

• Strong presentation, organization, and communication skills (written and verbal) with both technical and non-technical parties

• Passion, energy, personal accountability, and a desire to lead others to excellence 

• Experience in building Change Management function within a large-scale enterprise environment 

• Bachelor's degree in a related field

• PMP certification preferred

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account