OFFICE AUTOMATION SPECIALIST II - 73001108

Requisition No: 877942 

Agency: Department of Revenue

Working Title: OFFICE AUTOMATION SPECIALIST II - 73001108

 Pay Plan: Career Service

Position Number: 73001108 

Salary:  $36,324.24 - $40,147.80 / annually 

Posting Closing Date: 06/23/2026 

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Florida Department of Revenue

Information Services Program

Office Automation Specialist II

Tallahassee

If you have a desire to use your talent and skills at an organization that provides critical services to millions of individuals, businesses and families across the state, the Florida Department of Revenue invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position is responsible for monitoring, managing, and supporting batch services by processing schedules and batch jobs utilizing automated workload automation tools such as OpCon and SAP. Daily responsibilities include analyzing, evaluating, scheduling, and implementing production jobs, monitoring system activity and operational alerts, and ensuring the successful completion of scheduled processing.

 

The incumbent will utilize the Department's IT Service Management (ITSM) ticketing system to monitor, document, update, route, and resolve incidents, service requests, operational tasks, and production-related issues in accordance with established procedures and service level expectations. Responsibilities include actively monitoring assigned tickets and work queues, coordinating escalations when necessary, and ensuring timely communication and resolution of operational issues. Additional duties include performing quality assurance reviews of print outputs and production deliverables to ensure all forms, notices, and correspondence meet Department of Revenue standards and requirements prior to distribution to the public.

 

The selected candidate should be prepared to work in-office unless otherwise authorized and will provide operational support for programs and systems including CSP, GTA, PTO, ISP, and other supported business functions.

 

This position provides on-call support for CAMS Batch Monitoring operations and may require working alternate schedules, evenings, weekends, holidays, or during office closures to support critical business operations and production processing requirements.

 

As a designated mission-essential position under the Department of Revenue's Continuity of Operations Plan (COOP), this role is required to support agency operations during emergencies, disasters, and other continuity events to ensure the continued delivery of critical business services.

MINIMUM REQUIREMENTS:  

• Three years of customer service experience.
• One year of experience scheduling and processing batch jobs using scheduling software.
• Experience using the ITSM Ticket Management System.

PREFERENCES:

• Experience working alternate hours.
• On-call experience.
• Disaster Recovery experience.
• SAP or similar system experience.

SPECIAL NOTES:

• This position is located at Huntley Park - 5040 W. Tharpe St.
• Work hours: Monday - Friday 8:00am-5:00pm
• The tentative salary for this position is $3,186.34 monthly.
• Ability to lift 25 lbs. with limited assistance. 

SALARY: $36,324.24 - $40,147.80 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid pa