St. Stephen’s CARE Center Associate

Description

Works Hours: 8:30 a.m. - 5:00 p.m.
Workdays: Monday - Friday
Location: 2127 S. Zarzamora, San Antonio, TX, 78207
Mission: The mission of Catholic Charities is to provide for the needs of our communitythrough selfless service under the sign of love.

Summary:

The St. Stephen’s CARE Center Associate is responsible for helping individuals/families seeking food and clothing assistance. The Associate will be responsible for conducting intake of participants coming into the center for assistance including data entry/reporting and training receptionist AARP enrollees/volunteers. They will also be responsible for providing assistance in the pantry and clothing closet areas to include but not limited to assisting participants in their shopping experience, receiving incoming donations of food and clothing and organizing and restocking.

Position Responsibilities:

• * Conducts intake of walk-in clients for assistance through the Family Self-Sufficiency Program.
• * Provides administrative support for the center, i.e. data entry, client counts, in-kind receipts, etc.
• * Provides support with walking participants through pantry. i.e. if client has disabilities that prevents them from walking or selecting items, bagging food/clothing, answering questions that they might have, etc.
• * Restocks pantry/clothing closet as needed.
• * Assists with collecting/organizing donations of food, clothing diapers and other items brought to the center.
• * Trains qualified volunteers on database for assistance.
• * Covers receptionist area when needed.
• Responds to inquiries, phone calls, and e-mails in a timely and responsive manner
• Maintains good relationships with all internal/external customers through attentive customer service.
• Completes donation paperwork for donors.
• Other duties as assigned by Director of Family Support, Senior Director of Family Self-Sufficiency, and/or Leadership.

Competencies:

Adaptability

Customer Service

Managing Change

Resilience

Teamwork

Requirements

Minimum Qualifications:

• Education - GED or High School Diploma
• Experience - Minimum of 1 years’ experience in non-profit setting or within retail store with at least 1 years of experience in Customer Service and/or food handling experience.
• License and Credentials
  • Reliable transportation
  • Valid driver license, with clean driving record
  • Valid vehicle insurance
  • Able to pass a criminal background check

Minimum Knowledge and Skills:

• Minimum of 1 years’ experience in working in an office setting including retail, and/or food handling.
• Fluent in English and Spanish *REQUIRED*
• Extensive working knowledge of computers, computer software and Microsoft Home Office (i.e., Word and Excel software preferred); databases and spreadsheets
• A solid grasp of customer service and de-escalation techniques.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.
• Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes _20___% local and __0__% overnight.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.