Network Engineer

Network Engineer

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW

The Space Command and Control (C2) Government System Program Office (SPO; SSC/BCC) is responsible for developing software and supporting architecture for the Organize, Understand, Plan, Decide, Direct, and Monitor capabilities within the C2 Joint Capability Areas (JCAs). The Space C2 Program Office has a requirement to deliver ATLAS monitoring and system, including deliverables such as Help Desk as a Service, Infrastructure Management, and Quality of Service reports and updated maintenance processes to enable Government management of weapon system performance. To produce these deliverables, the Space C2 Program Office needs to establish Operations Support (OS) for Mission Delta 2, 18th Space Defense Squadron, at Vandenberg Space Force Base (VSFB) at appropriate classification levels. To enable the development of the deliverables, the OS center must provide a 24 hours-a-day, 7-days a week (24/7) product support such as operational dashboard monitoring, call tree notifications, and general "Tier 1" support. This support spans Kobayashi Maru (KM) software products (ATLAS, Section 31 applications, Iris, Osiris), WarpCore (Data as a Service)

JOB RESPONSIBILITIES:

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Monitoring of all network feeds that impact C2 SDA as they show on the ATLAS-delivered and to-be-delivered dashboards and monitoring tools
• Examples of external network feeds include but are not limited to existing data feeds such as Warp Core, MOSSAIC, UDL, etc. This monitoring function will notify the 18th SDS Crew Commander of any outages and support restoration or activation of failover/fallback procedures in the ATLAS runbook
• Provide 24/7 on-site support and monitoring of all internal and external ATLAS networking capabilities, including Secret and TS/SCI network connections
• Provide 24/7 monitoring and Tiers 2 and 3 coordination efforts with network support for connections to the Space C2 SDA systems
• Leverage the ticketing capabilities within ATLAS or on Kobayashi Maru to track and close all networking issues regarding system failures
• Continuously observe delivered dashboards, execute procedures that have been approved by the Government, and notifying Tier 2 and 3 teams of unusual behavior which could eventually lead to system failure or degradations in network connectivity in support of monthly and annual system reports
• Coordinate and assist in the execution of additional network connectivity checks to validate all network failures and to further identify the source of failed connection
• Monitor networking metrics to identify network congestion or other aspects of network degradation and document findings in order to improve overall System functionality and report to the appropriate Government personnel at 18th SDS
• Continuously analyze workflow of metrics to further identify root causes in order to support reduction in cost, latency, and increased throughput quarterly
• Execute pre-determined contingency plans (such as ATLAS runbooks) in the case of significant degradation to restore internal KM network service to critical operations
• Notify 18th SDS crew commanders or lead operators regarding a degradation in capability of network connectivity and perform pre-determined workflows for KM internal platform networks
• Notify 18th SDS crew commanders or lead operators when network capabilities are restored or improved to nominal capabilities

QUALIFICATIONS:

Required Qualifications:

• Must be a U.S. Citizen
• Possess Top Secret security clearance and be eligible for immediate SCI nomination and indoctrination
• Bachelor's Degree or higher from an accredited college or university
• 10+ years related experience
• CCNA or CCNP