Director, Global Employee Communications and Engagement

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for an experienced and passionate Director of Employee Communications to lead communications for Visa’s Value-Added Services and Product organizations, helping to meet both function-wide and enterprise-wide goals to connect employees to Visa’s strategic priorities and align across new ways of working, partnering and growing our business. This communicator will primarily support our Global Head of Value-Added Services and Chief Product and Strategy Officer and their leadership teams and will also support across other key business initiatives on the Global Employee Communications and Engagement team.

In this role, you will develop employee engagement strategies as you work cross-functionally alongside inspiring leaders and innovative thinkers who are leading Visa in driving the future of payments and innovation.  You will leverage your ability to collaborate, support, deliver and drive change within a large scale, global matrixed organization spanning across all business and technology functions.

Responsibilities

This position will partner deeply with stakeholders in the business to inform and engage their teams and the wider Visa population around strategic business priorities, processes, and tools to inspire a shared purpose and goals.  

• Serve as a communication strategist and trusted counselor to organization leaders on effective communication strategies and tactics.
• Develop effective communication strategies and plans to drive employee engagement and understanding of Visa’s business.
• Guide leaders on effective communication strategies and tactics to drive employee engagement within their organizations.
• Develop content for use across multiple internal channels (e.g., events/speaking engagements, intranet, presentations, videos, and interviews) at both the function and enterprise levels.
• Write talking points, speeches, slides, and other executive and division materials.
• Develop and drive change management communications strategies for significant function initiatives.
• Ensure that communications are delivered in a way that is timely, accurate and on brand and aligned with the company purpose, strategy, and culture.
• Partner with colleagues across the Communications organization, particularly business and regional leads, to ensure message alignment and to generate agenda and content ideas.
• Embed robust analytics and measurement processes into communications strategies and analyze and share relevant metrics to stakeholders to demonstrate communications plans effectiveness and drive ongoing improvement.
• In partnership with Internal Digital Platform Communications colleagues, design and create new ways of reaching employees in a hybrid environment, leveraging digital assets to drive engagement.
• Seek out and proactively present communication opportunities for leaders to further their goals

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
• 10 – 12 years of communications experience with relevant experience.
• Bachelor’s degree in English, communications, public relations, journalism, marketing, or related discipline required.
• Experience in fintech, financial services, or another relevant area strongly preferred.

Preferred Qualifications
• Extensive experience in shaping communications strategies and serving as a trusted advisor to senior leaders.
• Ability to synthesize business issues into programs, agendas, and content that addres