Retail & Industrial Account Specialist

Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

At Avery Dennison, some of the great benefits we provide are:

• Health & wellness benefits starting on day 1 of employment
• Paid parental leave
• 401K eligibility
• Tuition reimbursement
• Employee Assistance Program eligibility / Health Advocate
• Paid vacation and paid holidays

Job Description

The Fastener Solutions Division of Avery Dennison is a worldwide manufacturer of plastic fastening systems used in the automotive, apparel, retail, industrial and packaging industries. Our three-shift injection molding and extrusion operation is located in Fitchburg, MA. The Fastener Solutions Division is ISO 9001 and IATF 16949 certified.

ABOUT YOUR ROLE: 

This position will be remote located within the US. #LI-Remote The Retail & Industrial Account Specialist will be responsible for handling the retail & industrial business segment through the administration, coordination, and servicing of related customers by performing a variety of duties categorized as:

• Customer & commercial sales communication

• Commercial planning to support internal production schedules

• Price management and administration of customer pricing in business systems

• Marketing communications support

• New market and product development growth programs

YOUR RESPONSIBILITIES WILL INCLUDE:

• Conduct assessments of customer needs within the assigned region or area. Analyze account trends (e.g. order histories, levels, etc.) and customer needs and apply insight in proactively identifying potential opportunities to drive additional sales.

• Identify and pursue business development opportunities for assigned accounts. Collaborate with the sales team to convert identified opportunities into sales wins.

• Provide product recommendations, samples, technical support, pricing and service information on demand.

• Provide technical support assistance by applying troubleshooting techniques.

• Establish customer pricing within published guidelines.

• Coordinate review, implementation, and maintenance of customer information and price agreements in CRM.

• Support business expansion by providing market & customer insight, establishing efficient and replicable customer service processes,  communicating customer specific requirements and collaborating across boundaries to ensure long-term growth of the retail and industrial business.

• Support business development efforts with analysis of industry, market size & trends, competitive solutions and positioning, market share, and customer/industry needs for the product portfolio. 

• Collaborate internally to develop and execute targeted marketing collateral, sales tools, and promotional campaigns.

• Make outgoing calls to existing customers and prospects to support sales growth 

• Provide support to the sales team during pre-sales negotiations and presentations.

• Participate in team efforts which involve process improvements, Six Sigma methodology and cross functional approach.

Qualifications

• Strong interpersonal and communication skills, with the ability to maintain professional working relations with internal and external customers

• Experience with CRM Software a plus.

• Interdepartmental and Team facilitation skills

• Minimum of three years experience in a customer service/sales support role

• Strong written, verbal communication, and organizational skills.  Ability to "multi-task" effectively.

• Proficient computer skills, including experience with word processing in Win