Product Analyst

We are looking for a Product Analyst to support the expansion of a shared platform capability centered around a component library. This role sits at the intersection of product, engineering, and design, enabling teams to build consistent, scalable, and high-quality products across multiple business lines.

This is a platform-focused role, emphasizing system enablement over end-user feature delivery. The ideal candidate thrives in environments that require systems thinking, cross-team collaboration, and structured problem-solving to drive adoption and governance at scale.

Key Responsibilities

1. Requirements & Documentation

• Gather, analyze, and document product requirements across platform and consuming teams
• Write clear user stories, acceptance criteria, and functional specifications
• Maintain up-to-date documentation across tools such as Confluence and JIRA
• Support the creation and iteration of Product Requirement Documents (PRDs) for shared platform capabilities

2. Data & Insights

• Track and report on shared component adoption metrics across products and geographies
• Analyze platform usage data to identify divergence, duplication, and adoption barriers
• Develop dashboards and scorecards to communicate platform health and performance
• Support experimentation and feedback loops, including interpretation of A/B test results

3. Stakeholder & Cross-Team Collaboration

• Act as a liaison between platform engineering, design, and product teams
• Facilitate working sessions, document decisions, and track action items
• Communicate the value and impact of shared components to stakeholders and leadership
• Support coordination of multi-market rollouts and platform enhancements

4. Governance & Process

• Support governance processes related to component adoption vs. customization
• Maintain traceability between platform decisions and downstream product impact
• Contribute to development of decision frameworks, scoring models, and playbooks

Must-Have Skills

• 3+ years of experience in Product Analyst, Business Analyst, or similar role
• Strong expertise in requirements gathering and documentation (user stories, PRDs, acceptance criteria)
• Experience working on platform, infrastructure, or enablement-focused products
• Ability to manage cross-team dependencies and competing priorities
• Proficiency with tools such as JIRA, Confluence, or similar
• Strong written and verbal communication skills
• Proven stakeholder management and collaboration capabilities

Preferred Skills

• Experience with shared component libraries, design systems, or developer platforms
• Familiarity with API documentation and technical specifications
• Experience supporting multi-team or multi-market rollouts
• Hands-on experience with dashboards and reporting tools
• Working knowledge of Figma (review/handoff level)
• Background in fintech, regulated industries, or large enterprise environments

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.