Senior Analyst (Scrum Master)

Position Information

Hiring Manager:

Vice President

Department:

Technology Solutions

Department Overview

The Technology Solutions Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

This is a hands-on position focused on our key 3rd party vendor systems across several Portfolio Monitoring, Trading and Operations functions. The role includes functional design, system configuration, quality assurance, application support, vendor management and any other duties related to the development and usage of these applications. The ideal candidate has demonstrated recent experience in a similar role interacting heavily with users and 3rd party application vendors to deliver high quality functionality to the business. The candidate should have excellent problem-solving skills, an inquisitive nature, a passion for excellent service, the ability to self-start and be resourceful and a very solid understanding of technology.

This is a client-facing role with responsibility for maintaining relationships with and delivery for business stakeholders at all levels of the organization (including senior business leaders). The ability to communicate information clearly and confidently to senior leadership will be a critical success criterion in this role, so exceptional verbal and written communication and documentation skills are crucial.

Responsibilities include, but are not limited to:

• Become a subject matter expert in core line-of-business software platforms servicing middle and back-office functions. Set up and configure systems in a distributed environment. Create custom reports to meet the needs of business partners. Develop and implement comprehensive test plans.
• Provide support for applications by triaging support issues, identifying root cause and handling issue resolution across business users, developers and 3rd party vendors
• Work closely with development teams and vendors to clarify requirements and ensure application delivery meets all desired business specifications. Actively handle 3rd party vendors for application development, delivery and support.
• Ensure that all delivered solutions meet the highest quality standards and satisfy all specified business requirements, meet technical standards and adhere to robust data security requirements through meticulous validation and testing
• Analyze and understand sophisticated business processes and present them in an understandable and logical format. Identify difficulties and opportunities to further leverage technology to enhance productivity, improve quality and reduce risk.
• Understand the relationships, dependencies and impact of related business functions to your area of responsibility. Understand data organization and relationships and independently perform hands on data analysis using SQL, Excel and other data extraction, analysis and reporting methods.
• Build strong and productive relationships with key business stakeholders, sponsors and technology colleagues
• Demonstrate a sense of ownership for the deliverables and gain an understanding of the technology solution and business process changes associated with the project
• Exhibit resourcefulness in proactively identifying and engaging available resources and domain experts in related areas to achieve your goals
• Confidently facilitate meetings with all levels of the organization including senior business stakeholders and senior management

Candidate Requirements

Qualifications & Experience:

• Bachelor’s degree required
• Must have working knowledge and prior experience with all phases of the SDLC in a team-oriented, structured yet agile framework
• Prior working knowledge of Azure DevOps or other similar work item management to handle and prioritize backlog items is a plus
• Ability to analyze SQL code