Sales Account Manager- PolyCycle

Job Details

Job Location: PolyCycle - Crawfordsville, IN 47933

Job Description:

The Sales Account Manager is responsible for the comprehensive leadership and management of all commercial activities for assigned key accounts, serving as both the external and internal “face” of PolyCycle. This role oversees direct sales, business development, new product deployments, customer relationship management at all organizational levels, accounts receivable, inventory and capacity management, pricing administration, and all tactical interactions with the account.

The primary accountability of the Sales Account Manager – North America is the full management of assigned customer relationships, including selling and forecasting support services, and managing annual budget. The Sales Account Manager is expected to be the customer expert, with responsibilities spanning the entire relationship lifecycle—from prospecting, discovery, cultivation, and development through transaction and invoice payment.

This position requires establishing and managing strong working relationships and key points of contact within the customer’s organization, including executive leadership, functional departments, plant operations, and maintenance personnel. The Sales Account Manager must understand and navigate each customer’s decision-making process to effectively support growth, deliver solutions, and meet both customer expectations and PolyCycle’s business objectives.

A key responsibility of this role is the development and presentation of strategic and annual business plans to senior leadership. This includes customer-specific strategies, sales forecasts, and budgeted volume projections for company’s post-consumer resin products required to meet customer needs while supporting PolyCycle’s business objectives.

The Sales Account Manager acts as the primary negotiator for designated customer contracts and ensures full execution of contractual obligations by both PolyCycle and the key account. This role routinely coordinates all commercial aspects of the customer support team, which may include R&D, Operations, Quality & Engineering.

Success in this position requires expertise as a systems-solutions leader, capable of representing and deploying PolyCycle’s resources. The Sales Account Manager proactively identifies and resolves customer issues, seeks opportunities to improve customer operations, and consistently delivers PolyCycle value at every customer touchpoint.

Above all, this role requires expert-level skill in creating, strengthening, and managing customer relationships. The Sales Account Manager serves as the chief customer advocate for the key account, while simultaneously challenging PolyCycle internally to ensure all customer satisfaction expectations are met.

This position also serves as the critical interface between PolyCycle and all operational functions within the customer’s organization. The Sales Account Manager ensures that PolyCycle’s business goals are aligned with—or exceeding—customer needs and is responsible for ongoing contract administration to verify that both parties are fulfilling their obligations.

The role requires establishing and managing strong working relationships across the customer organization, including executive leadership, functional departments, plant operations, and maintenance personnel. This includes maintaining ongoing executive-level interactions between the customer’s leadership and PolyCycle’s leadership, as well as understanding the customer’s decision-making processes to support long-term partnership, growth, and service excellence.

Duties and Responsibilities:

1. Delivery of budgeted and year-over-year sales growth for existing customers
2. Negotiates and executes contracts with terms that can be met by both parties
3. Primary liaison with external customer. Ensuring there is representation and advocates for the external customer viewpoints
4. Communicates customer requirements and strategies with business case recommendations for driving customers and PolyCycle growth
5. Provides a periodic financial analysis of accounts
6. Ability to motivate and direct customer support team members
7. Solicits and obtains orders
8. Represents and advocates external customer view
9. Establishes and main