Customer Service Rep (CSR) (47220)

OVERALL JOB DESCRIPTION:

This role requires a reliable and customer-focused individual to serve as the primary point of contact for incoming calls to the company’s general phone line. This role requires excellent communication skills, a courteous and professional demeanor, and the ability to resolve inquiries efficiently.

In addition to handling customer service responsibilities, this position supports various special projects across the organization. The role primarily assists the accounting and operations teams within the cardlock (CFN) business line. Familiarity with Excel and a willingness to learn and adapt to different office functions are essential.

 JOB DUTIES:

• Provide excellent customer service by answering phones promptly and resolving customer needs.

• Depending on location, various other tasks may include but are not limited to the following: greet customers, assist walk-in customers, receive and process mail, take payments, enter sales orders and invoices, data entry, and use and create spreadsheets.

• Support special projects, primarily related to the cardlock (CFN) business line, including accounting and operational tasks. 

• Other duties as assigned by supervisor.

POSITION REQUIREMENTS:

• Computer knowledge (e.g. Excel, Word, Outlook, Teams, Power BI, and PDI Enterprise)
• Excellent communication skills
• Great customer service abilities
• Dependable
• Exemplary attention to detail
• Works well on own; self-motivated
• Neat, clean appearance
• Promptness
• Exhibit positive attitude
• Regular attendance and punctuality
• Multi-task and work efficiently in a fast-paced professional environment

COMPENSATION:

Salary Range: $18.00 to $22.00 DOE

BENEFITS:

Health - We offer a comprehensive benefit package including medical, dental, vision, long term disability and ancillary options that include accident, critical illness, life insurance, flexible spending accounts, health savings accounts, short term disability and whole life.  These benefits are available to full time employees.

401(k) - Full time and part time employees are eligible to enroll in the company 401(k) plan following a predetermined amount of time.  This option comes with a company match of up to 4%.

Days Off – Employees will accrue 1 hour of paid time off for every 40 hours worked, one personal day on the 1st of January each year and six paid holidays throughout the calendar year.

Other – Employees may be eligible for an annual bonus.

Please note:  Coleman Oil Company participates in E-Verify to confirm the employment eligibility of all newly hired employees. E-Verify is a web-based system operated by the U.S. Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It electronically verifies the information provided on Form I-9, Employment Eligibility Verification, to ensure that employees are legally authorized to work in the United States. For further information, please click on the following:

E-Verify Participation Poster

E-Verify Right to Work Poster