Optometry Services Supervisor

Primary Accountability

The Optometry Services Supervisor is responsible for the direct supervision of staff members and daily operations of the optometry services.

Description of Primary Responsibilities

1. Provides supervision to departmental staff
   1. Demonstrates successful leadership by selecting and building talent.
   2. Responsible for performance management of assigned staff, including recognition, performance evaluations, and formal coaching and counseling.
   3. Demonstrates core leadership behaviors and team one approach.
   4. Responsible for communicating with staff.
   5. Builds a successful team and aligns team performance.
   6. Provides and/or ensures employees receive instruction/training needed to successfully complete their assigned job responsibilities while ensuring compliance with training plan. In addition to onboarding, provides on the job training and provides/arranges for remediation when necessary.
   7. Manages work of assigned team.  Assigns duties to employees and provides daily guidance and supervision based on manager’s operational direction. Daily, monitors staff performance, department staffing, and mitigates and resolves any issues preventing goal attainment, providing constant feedback to manager.
   8. Ensures that employees are aware of and adhere to company workflows, procedures, and policies. When appropriate, immediately corrects actions or behaviors outside of company policies and procedures. Identifies trend offenses, reporting as frequently as necessary to the manager based on severity of offense.
   9. Recommends workflow and procedure changes based on observations from the floor.
   10. Assists manager in ensuring department expenses stay within budget.
   11. Maintains compliance with all employees related reporting and tracking.
2. Responsible for facilitating efficient optometry patient flow by coordinating the front and back-office services throughout the operational hours.
   1. Utilizes the dashboard and other metric tools to ensure patients flow through their visit in an efficient manner, including reducing wait times.
   2. Ensures appointment schedules are maximized and spread throughout the shift.
   3. Ensures that staff follows operational workflows related to scrubbing appointments in advance, registration, eligibility, vitals, no shows, referrals, and clinical procedures.
   4. Ensures that important medical tests are appropriately performed on patients, including testing for near and far acuity, depth perception, macula integrity, color perception and visual field tests.
   5. Ensures supplies, forms and equipment are ordered and in stock.
   6. Administers the Annual Skills/Competency tests.
   7. Prepares and posts staff schedules at least one month in advance.
3. Through operational reports and staff feedback, identifies opportunities, makes recommendations to Manager, and implements strategies for improving customer service, patient throughput and patient flow.
4. Responsible for ensuring patient information is collected, verified, updated and financial options reviewed and offered to patients during the registration process. 
   1. Ensures insurance eligibility verification is completed through appropriate verification source. 
5. Responsible for facilitating efficient optical patient flow and sales services throughout the operational hours.
   1. Ensures ordering of eyeglasses from the correct lab in a timely manner and proper dispensing of eyeglasses to patients.
   2. Oversees frame inventory, selection, and ordering.
   3. Utilizes the E.H.R. and optometry software to properly track and document activity.
   4. Ensures frame boards are properly stocked, displayed, and maintained.
   5. Ensures fees are collected from patients and documented for vision supplies.
   6. Establishes effective patient recall systems for annual exams, patient pick-ups, etc.
6. Responsible for conducting inspections of work areas and exam rooms to ensure compliance with OSHA, Joint Commission and/or accrediting bodies, regulatory agencies, and infection control guidelines
7. Responsible for handling patient complaints.
   1. Assists the patient and develops solutions to problems.
   2. Collaborates with other department supervisors when needed to resolve patient issues. 
8. Performs other duties as assigned.

Description of Primary Attributes

Professional & Technical Knowledge:

1. Possesses specific advanced knowledge and skills, including written and verbal communication skills, computational, computer and technical skills, and mathematical knowledge frequently acquired through completion of an Associate’s Degree program with a recognized major or comparable experience, and;
2. Two years of leadership experien