Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Software Engineer Manager within PNC's Technology Group, you will be based in Pittsburgh-PA, Strongsville-OH, Birmingham-AL or Dallas, Texas.

Responsibilities

• Serve as Application Expert for the assigned application(s)
• Working Knowledge of Service Now
o Incidents – Review, obtain status, impact.
o Support Incidents escalated by SRC teams
o Attend customer impacting incidents war-room till resolution.
o Change Records -Review, approve according to application, release and Cab competencies.
o Review, update and approve Business Service Outages
o Review, update and approve security requests for non-human id
o Review, update and approve application portfolio and assignment groups.
o Review, update and approve firewalls.
• Demonstrate and maintain continuous improvement and preventative maintenance backlog.
• Implement those improvements that can be implemented without code changes.
• Work closely with CTB teams to improve portfolio health through continuous improvement.
• Work closely with the automation teams to identify and facilitate automation of support functions.
• Work closely with LOB teams to improve quality of service.
• Engage with CTB team members to understand the size, complexity, and breadth of upcoming production releases.
• Review change requests to ensure that quality of releases meet standards before implementation.
• Work with the Service Transition team Determine the transition needs for each release.
• Work with Change teams to implement transition and knowledge transfer activities.
• Work on multiple projects and tasks simultaneously and balance conflicting demands.
• Contributes to stable and secure environment, incident management, product health/patching, and the asset management lifecycle. May communicate with vendors, suppliers, and executive management to ensure availability of infrastructure technologies and support.
• Extensive knowledge to be able to suggest multiple alternative solutions to teams that involves best practices, development, and performance standards.
• Independently provide advice to resolves complex problems and issues involved.
• Monitor post-implementation stability and support effectiveness to help refine transition process.
• Places emphasis on quality improvement efforts; ensures that deliverables are secure, scalable, and reliable through estimation and correction.
• Communicates with customers and integrates their needs with development, to meet business objectives.
• Review requirements for completeness and accuracy.
• Adhere to all project management and departmental guidelines for the design, development, and promotion of solutions.
• Support the development and promotion of deliverables, including across technical teams where applicable.
• Manage and deliver tasks and deliverables, including across technical teams where applicable.
• Effectively communicate issues and statuses to the team, management, and our business partners.
• Demonstrated skill of effective communication with business and technical resources at all levels.
• Ability to coach, lead, mentor and inspire team members.
• Oversees the effective implementation and use of the configuration management process, methodology, tools, polices, procedures, and audit activities.
• Prepares technical and procedural documentation required for software.
• Anticipate, identify, track and resolve technical issues and risks affecting delivery.
• Coordinate and participate in structured peer reviews, performance evaluations for direct reports.
• Focus on customer service.
• Participate in problem management and automation activities to help reduce manual efforts and incidents.
• Prepares knowledge articles, SOPs and other technical and procedural documentation as needed.
• Work with one or more of these technologies:
o Mainframe (COBOL, CICS, DB2, IMS, JCL, VSAM, DXC- Hogan; IDS – Demand Deposit & Time Deposit, UMB, UMT.)
o Distribute (linux, Dynatrace, Vfass)
o Oracle, Teradata, Informatica (ETL)
o Filenet, adobe forms, Systemware, transmissions

Experience – Knowledge

• Able to work on multiple tasks simultaneously and balance conflicting demands.
• Good time management and delegation ski