Global IT - Manager, Collaboration Services

Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

​AECOM is seeking a Global IT - Manager, Collaboration Services to join our Corporate IT team. This will be a primarily remote/virtual position that can be based from a variety of locations in the US or UK.

This role will have responsibility and accountability for the Collaboration Services provided in AECOM as part of digital transformation efforts and implementing multiple IT project initiatives. The primary role is to serve as a solutions expert; to analyze and solve collaboration problems, validate and implement cost effective solutions, and provide support for efficient daily operations.

• Technical lead in complex global collaboration projects.  Ensure solution is consistent with AECOM standards
• Collaboration technologies today include Email (M365), Conferencing (M365-Teams), Data sharing (M365-OneDrive/Sharepoint), Power platform (BI and apps), Video Conferencing (Cisco and Microsoft), Voice/Telecommunication (Cisco and Microsoft), AV (multiple) and other collaboration solutions for our “new” remote way of working
• Manage collaboration services with AECOM’s outsource partner(s)
• Work closely with the IT PMO teams to ensure execution of the projects is going to plan
• Analyze business challenges and recommend practical technical solutions that meet objectives of time and budget
• Collaborate with other team members in the Infrastructure team to develop long term enterprise infrastructure strategy
• Work closely with our Digital, Business and Corporate team(s) to ensure Collaboration solutions are developed for the different use cases and regional needs
• Work closely with the Business Relationship Managers (BRMs) to ensure solutions are meeting business objectives and to resolve any day-to-day operational issues
• Assist the business leadership to manage Executive townhalls, Earnings and Investor calls
• Collaborate with AECOM’s outsource partner to identify solutions for any long standing collaboration and infrastructure “problems”
• Work closely with Corporate Communications to assist with User communications and change management
• Manage issues, risks, and changes using appropriate and agreed upon processes and tools established within the AECOM PMO.
• Communicate status on projects and issues to AECOM leadership as established.

Competencies:

• Proven ability to effectively manage multiple tasks at various stages of completion
• Strong facilitation skills; communicates effectively with the project team and the business to identify needs and evaluate alternative solutions as required.
• Proven ability to "sell" management on solutions
• Excellent written and verbal communication skills. Communicates effectively with business users, peers, and senior management.
• Strong understanding of various tech