Infrastructure Team Lead

Your mission

You’ll be leading our passionate Infrastructure Team that directly impacts the success of our products and the productivity of our teams. You’ll ensure high performance, security, and availability of deepset Cloud, our end-to-end LLM platform, to satisfy the demands of our customers. You’ll support all engineering teams with best practices and tooling around cloud infrastructure, security, and automation to create a better “flow” of work for them.

Our mission

We are an AI startup that empowers developers to build applications that use natural language as the interface to data. Our open-source framework Haystack is used by thousands of developers to build LLM applications. Our LLM platform, deepset Cloud, enables enterprises worldwide to unlock the potential of large language models for their business cases. Come join our team and work with tech experts on real-world cases, in a fast-paced and high-impact environment, and shape the AI space together with us.

Life at deepset

At deepset you will find an environment with equal opportunities to grow, share ideas, build relationships, and succeed. We believe every employee is important and generates a direct impact on our team’s success.
We are certified by Flexa® Careers as a flexible employer, and our remote first culture is designed to provide work-life balance, autonomy, and flexibility.
Our daily meetings, the quarterly in person "re:base", and social events allow us to work with great synergy. We would like to invite you to visit our life page to learn more about our culture.

Your impact

• You will manage a team responsible for providing infrastructure, tooling, and services used by deepset Cloud and Haystack engineering teams
• You will define, facilitate and continuously improve the processes of the Infrastructure team
• You will join customer conversations to make sure that our deployment topology and security practices meet the customer needs
• Your team will enable success of the product teams by giving them guidance on the best practices in cloud architecture, observability, security and scalability
• You will take ownership of Security and Privacy initiatives for our SaaS product, from introducing best practices to maintaining SOC2 compliance
• Your team will manage the company’s IT infrastructure (incl. provisioning of employees’ devices and accounts)

Your profile

• 3+ years of experience leading an infrastructure team in a product company
• 9+ years of overall experience, and experience working with large scale production infrastructure
• Strong communication skills, with the ability to explain complex concepts to non-technical users
• Experience in designing & building service-oriented architectures
• Experience with Security and Compliance topics, and experience going through external audits
• Proficient with AWS and Kubernetes
• Experience maintaining hybrid SaaS products and integrating customer’s cloud resources to preserve customer’s data within their own cloud
• Working knowledge of Infrastructure as Code (we use Terraform), GitOps(we use ArgoCD)
• Multi-cloud experience (preferably AWS+Azure) is a nice to have
• Familiarity with Machine Learning/NLP or the motivation to learn about it are considered a plus

Perks

• Remote-first: You can choose to work from home or any other workspace that suits you. We offer a home office budget for equipment and furniture, and we would be happy to sponsor a coworking spot.
• Grow: Personal and professional growth are important to us. We have an annual learning and development budget, and also the opportunity to speak at conferences, internal knowledge sharing, and workshops.
• Connect: We have a virtual office, a monthly social budget to reconnect virtually or in person, online walks and talks with colleagues from other teams, and a flexible travel policy that enables you to meet colleagues in person for special occasions.
• Re:base: We meet in person on a quarterly basis, because we believe it’s important to get to know each other. We have fruitful discussions, we hold workshops, we brainstorm together, and we have leisure activities and fun.
• You are an owner: All employees are enrolled in the employee stock option plan and own a part of the company.
• Personal time off: If you want to recharge and travel the world - there are 27 days of paid vacation an