Technical Product Support, Tier 1 - Denver, CO Area

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At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview:    

We are hiring a Technical Product Suppot Specialist in Denver, CO Area!

The Technical Product Support – Tier 1 position is responsible for the support of CardWizard Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows Servers in web, application and database environments to our customers and channel partners around the world. 

Responsibilities: 

• Provide support to assist customers and technicians with difficult technical issues

• Responds to inquiries for support requests from customers, distributors and other internal teams in a timely manner. Utilizes phone, email and remote connections to investigate customer issues

• Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when needed

• Support end-user installations, configurations, updates and migrations through problems. Act as direct contact with internal and external customers.  

Basic Qualifications:

• 2+ years of experience in an IT environment

• Excellent verbal communications and customer skills Proficient problem solving and troubleshooting skills

• Experience in general networking technologies and concepts

• Experience configuring and maintaining Windows Server environments associated tool and utilities.

• Previous experience in a customer service environment

• Must be able to pass pre-employment screenings for trusted role

• Must be able to lawfully work within the US and have unrestricted work authorization in the US

Preferred Qualifications: 

• Associates degree in Information Technology or equivalent

• Previous job experience in the Financial Institution industry

• Advanced technical education

• Professional technical certification such as A+, MCSA, MCSE or similar

• Networking and/or Software Certificates such as Network+ and CCNA

• SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience

• Experience supporting remote and mobile users and computing/communications

• Experience with systems backup and recovery technologies

#ENT123

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.  

• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.  

• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.  

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themse