Sr. Service Manager

 

 

SERVICE MANAGER

NASHVILLE, TN

FULL TIME

 

About Us

 

Since 1940, Stansell Electric Company, Inc. has been a leading provider of quality electrical contracting and related services. Today, Stansell Electric continues as a family-owned company with second and third generations carrying the legacy. The core values of the company: Quality, Customer Satisfaction, Enjoyment, Care for Employees, Honesty, and Investing in Resources; are the ultimate legacy established over 80 years ago and carried on by the amazing team today.

 

How Stansell Makes a Difference

 

By Growing our People, Serving our Customers, and Building our Communities, we stand out as the leading multi-disciplined electrical contractor and systems integrator in the Southeast. Stansell Electric provides turnkey solutions in the Transportation (Lighting, Signalization, ITS, Navigation), Industrial (Water, Wastewater, Manufacturing/Warehouse, Power), Commercial (High-rise, High-end complexes), and Infrastructure (Duct bank, Substation) markets.

 

We take pride in our unwavering commitment to Injury Free, Best Tradespeople, and Quality; while building relationships with Owners, Contractors, Architects, Engineers, and other Subcontractors. We have a strong people-first culture, a record-setting safety record, and we leverage technology to enhance the effectiveness of project delivery.

 

Who You’ll Work With

The Sr. Service Manager will directly manage three Service Managers and oversee the Service ICU Department.

About the Position

The Senior Service Manager (Sr. Service Manager) is a senior‑level leader responsible for driving the financial performance, operational excellence, and strategic growth of the service organization. This role provides portfolio‑level oversight across multiple projects, teams, and markets, with full accountability for profitability, resource planning, risk management, and client satisfaction.

The Sr. Service Manager serves as a strategic partner to executive leadership, finance, IT, and external stakeholders—translating complex financial and operational data into actionable insights, scaling systems and processes, and developing high‑performing Service Manager leaders.

How You’ll Make a Difference

Financial Management: 

• Lead development and oversight of departmental and project budgets, ensuring alignment with organizational financial objectives.

• Monitor financial performance, analyze variances, and proactively adjust forecasts to protect profitability.

• Contribute to long‑term financial planning and growth strategies in partnership with senior leadership.

• Support investment decision‑making through data‑driven analysis and forecasting.

Workforce and Annual Planning:

• Forecast workforce needs, including manpower by role, organizational changes, vehicle requirements, and projected gross profit.

• Lead annual planning and performance reviews to ensure capacity, resources, and financial targets are aligned with business strategy.

Operational & Project Management Excellence:

• Apply structured project management frameworks and best practices to ensure initiatives are delivered on scope, schedule, budget, and quality.
• Balance resources and priorities across multiple initiatives to drive consistent, predictable outcomes.

Sales & Customer Partnership:

• Partner with Sales to strengthen the connection between operational performance, customer satisfaction, and new business growth.
• Support the sales organization through customer engagement, joint calls, and operational expertise as needed.
• Maintain a strong working knowledge of pricing policies, procedures, and margin expectations.

Codes, Standards & Technical Oversight

• Ensure service operations comply with applicable electrical, security, and industry codes and standards.
• Oversee permitting requirements where applicable and ensure regulatory compliance.
• Provide technical guidance and design support to Sales and Operations teams as requested.

Smarts, Skills. And Physical Requirements

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software as well as other accounting software programs.
• Abilit