Digital Communications Engineer

POSITIONSUMMARY

The Information Technology Services team in the Chicago Housing Authority (CHA) is seeking a highly skilled and experienced Telecom Unified Communications/VoIP Systems Engineer to join our dynamic team. This position will play a crucial role in designing, building, implementing, and supporting enterprise-wide telephone solutions for the Chicago Housing Authority, including cloud, voice over internet protocol (VoIP), mobile, session initiation protocol (SIP), video, and voice infrastructure that integrates with third-party solutions. The engineer will also be responsible for planning, coordinating, and executing major system upgrades, platform enhancements, and lifecycle replacement initiatives across all unified communications systems.

This employee will also support and maintain a contact center, Microsoft Teams based audio/video conference rooms and Unified Communications telecommunication infrastructure. They will collaborate with cross-functional teams and leverage their expertise to deliver scalable, reliable, and secure communication systems. This role requires strong technical skills, hands-on experience with various unified communication/VolP technologies, conference room audio/video technologies, and a passion for delivering exceptional solutions.

This employee will work closely with other CHA teams, including Service Coordinators, Audio/Video Installers, IT Help Desk, Systems Engineers, Information Security team, and Network Engineers.

DUTIES AND RESPONSIBILITIES

• Handles various levels of support work with service providers to resolve telecom issues.
• Conducts hardware/software releases and upgrades in line with change management processes/procedures.
• Plans, coordinates, and implements system upgrades, platform migrations, and technology replacement initiatives to ensure the long-term stability and modernization ofall communications systems.
• Conducts testing, performance monitoring, and optimization activities to ensure optimal system performance and user experience.
• Acts as liaison to telecom vendors to maintain critical systems, including cloud and on-premises phone system infrastructure and SIP trunk services.
• Resolve trouble tickets opened by end users.
• Establishes procedures for the backup of system components and disaster recovery.
• Evaluates technology and services, including assessment, testing, deployment, project management, an