Supervisor, LAS Operations Training

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At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Supervisor, LAS Operations Training is responsible for leading a team of trainers dedicated to enhancing employee performance through innovative and effective training programs, with a specialized focus on both automation systems and laboratory equipment. This role ensures that all training activities align with regulatory requirements and organizational goals. The Supervisor oversees the development, coordination, and implementation of training initiatives that support operational excellence, equipment proficiency, and automation efficiency.

Training methods include a blend of instructor-led training (ILT), hands-on equipment demonstrations, e-learning modules, simulation-based learning, job aids, competency assessments, and on-the-job training (OJT). The Supervisor also integrates asynchronous learning platforms, microlearning, and scenario-based exercises to ensure knowledge retention and skill application. By fostering a culture of continuous learning and technical expertise, this position plays a critical role in driving quality, compliance, and performance across laboratory operations.

Essential Duties

Include, but are not limited to, the following:

• Lead and manage a team of trainers, ensuring alignment with organizational goals and regulatory standards.
• Effectively manage, support, and guide your team, including, but not limited to, delegating tasks and responsibilities, assessing employee performance and providing helpful feedback and training opportunities.
• Consistently demonstrate exceptional leadership qualities, including, but not limited to, the ability to attract and retain the best team, foster a culture of high performance, lead with integrity, humility, accountability, and courage, and set a clear vision to energize teams towards the future.   
• Coach and mentor team members in their professional development.
• Communicate training schedules, goals, and expectations clearly and effectively.
• Develop team capabilities in training methodologies, learning technologies, and instructional design.
• Collaborate with internal and external stakeholders to design and deliver impactful learning solutions.
• Analyze data from feedback, quality metrics, and non-conformance trends to identify training needs.
• Design and implement innovative training programs using both synchronous and asynchronous methods.
• Evaluate training effectiveness using qualitative and quantitative metrics.
• Develop and implement retraining or corrective action plans in collaboration with adjacent team leaders.
• Coordinate training logistics, including equipment reservations and vendor partnerships.
• Support the development of internal training for equipment repair and maintenance.
• Provide input on SOPs, workflows, and documentation updates to ensure compliance.
• Respond to technical inquiries within scope of training expertise.
• Conduct and document competency assessments and proficiency testing.
• Maintain accurate training records in compliance with company policies and regulatory requirements.
• Collaborate cross-functionally to ensure consistency in training practices across departments.
• Use systems thinking to identify root causes of training gaps and propose effective solutions.
• Build and maintain collaborative relationships with operational teams and stakeholders.
• Embrace and champion change, adapting quickly to new information and evolving needs.
• Exhibit excellent interpersonal and communication skills across all levels of the organization.
• Support and comply with the company’s Quality Management System and core values.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work designated schedule.
• Ability to work nights and/or weekends, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.
• Ability to work on a computer and phone simultaneously.
• Ability to lift up to 40 pounds for approximately 5% of a typical working