The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

• Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of basic to moderate complexity.

• Manage internal and external resources to successfully conduct data change projects of basic to moderate complexity, and data re-implementation projects of basic complexity.

• Manage and perform triage for data issues and inquiries.

• Support team development.

Principal Duties & Responsibilities:

• 35%     Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of basic to moderate complexity. This includes:

  • Lead customer conversations on file specifications and set expectations for data onboarding and enrollment systems processes.

  • Perform business testing on files and provide feedback to customer.

  • Coordinate with internal resources in business and IT to ensure timely delivery.

  • Configure mapping tools to support services.

• 35%    Manage internal and external resources to successfully conduct data change projects of basic to moderate complexity, and data re-implementation projects of basic complexity. This includes

  • Working within a standard framework, implement new data feed billing customers.

  • Follow existing processes for establishing small case billing feeds and basic complexity full billing integrations.

  • Make process improvement recommendations.

• 20%    Manage and perform triage for data issues and inquiries. This includes:

  • Manage basic to moderate complexity data issues.

  • Perform research, demonstrate critical thinking to identify the source of issue, coordinate with internal business SME’s to assess impacts and communicate with stakeholders

  • Partner with teammates to review amendments for integration impacts and assess whether data change is needed

• 10%    Support team development, including but not limited to:

  • Recommend new processes or procedures to improve customer experience and increase efficiency

  • Participation in identifying best practices.

  • Support and influence successful development of new team members. This includes mentoring, proactive coaching, training and ensuring quality delivery.

*The target compensation range for this role is $70K - $95K.

Skills and Background You’ll Need

• Experience: 3+ years of progressively responsible experience in systems administration, group insurance benefits, customer-facing project management that includes:

  • 1+ years of experience with Selerix

  • Knowledge of voluntary benefits

  • 1+ years of experience with enrollment systems

  • Fundamental proficiency in Microsoft Excel. 

• Education: High School Diploma required

Key Behaviors of a Successful Candidate

• Improvement Mindset: Continually seeks new ways to apply digital and non-digital solutions to drive innovation, efficiency, effectiveness and transformation to create business/customer value.

• Adaptability: Recognizes and is open to changing circumstances and alters behavior as necessary.

• Driving Success:  Takes action, initiates activity, pursues ambitious goals with persistence and shows resilience in the face of obstacles and setbacks.

#LI-REMOTE

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan