Senior Technical Support Engineer - SQL Engine

Be Part of Building the Future

Dremio is The Easy and Open Data Lakehouse, providing self-service analytics with data warehouse functionality and data lake flexibility across all of your data. Dremio increases agility with a revolutionary data-as-code approach that adopts Git concepts to enable data experimentation, version control, and governance. In addition, Dremio breaks down data silos by simplifying ingestion into the lakehouse, and also allowing queries directly on databases and data warehouses. All of this is available through a fully managed service that not only eliminates the need to maintain infrastructure and software, but also automatically optimizes the data in the lakehouse to maximize performance for every workload.

Founded in 2015, Dremio is headquartered in Santa Clara, CA. Investors include Cisco Investments, Insight Partners, Lightspeed Venture Partners, Norwest Venture Partners, Redpoint Ventures, and Sapphire Ventures. For more information, visit www.dremio.com. Connect with Dremio on GitHub, LinkedIn, Twitter, and Facebook.

If you, like us, say “bring it on” to exciting challenges that really do change the world, we have endless opportunities where you can make your mark.

About the role

As a Senior Technical Support Engineer, you are a customer-focused team player who is passionate about solving highly technical problems and predisposed to delivering an exceptional customer experience. Drawing on your deep technical expertise, as well as exceptional communication skills, you will quickly engage with customers and provide expert help in addressing their reported problems. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies, including those that are complementary to the Dremio and data/analytics ecosystem.

What you’ll be doing

• Provide thoughtful direction and support for technical inquiries
• Manage the day-to-day aspects of support cases, incidents, and escalations
• Ensure issues have the appropriate focus and are resolved as expediently as possible
• Document and record all activity in accordance with both internal and external security standards
• Research, reproduce, troubleshoot, and solve highly challenging technical issues
• Serve as a subject-matter expert on Dremio solutions and the data/analytics ecosystem
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage
• Contribute frequently answered questions to the Dremio knowledge base

What we’re looking for

• 5+ years of experience troubleshooting and resolving urgent, high-visibility technical problems
• Lifetime learner, self-motivated with the ability to multi-task during high-pressure situations
• B.S. or M.S in Computer Science or a related technical field or equivalent practical experience
• 5+ years of relational database operations, backup/restore, provisioning, database HA concepts
• Troubleshooting complex SQL statements via query plans
• Extensive experience with SQL Performance tuning
• Relational Database Internals experience. 

Strong hands-on experience working with or supporting the following:

• Expert-level Linux command line experience
• Expert-level Java and JVM troubleshooting, e.g., collection and evaluation of application log files, jstack output, heap dumps, gc logs. Reviewing JFR recordings.
• Troubleshooting JVM performance issues
• In-depth knowledge of Cloud Service Provider technologies (AWS, Azure, GCP)

Knowledge of the f