Customer Success Director - Healthcare (C1 - B2B)

<div class="content-intro"><p>CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.</p></div><p>Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.</p> <p>The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.</p> <p><em><strong>What you’ll do:</strong></em></p> <ul> <li>Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution</li> <li>Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence</li> <li>Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner</li> <li>Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences</li> <li>Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization</li> </ul> <p>&nbsp;</p> <p><em><strong>How you’ll measure success:</strong></em></p> <ul> <li>Performance against renewals, contract expansion, and revenue growth across healthcare partners</li> <li>Product adoption, utilization, and successful rollout of new healthcare use cases</li> <li>Partner satisfaction, retention, and executive-level engagement</li> <li>Operational excellence across implementations, including on-time delivery and scalability</li> </ul> <p>&nbsp;</p> <p><em><strong>What you're great at:</strong></em></p&g