Staff Inbound Product Manager - User Experience Platform

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:   

Team:

Come join the Platform Experience team and work with a talented group of PMs, engineers, designers and researchers to reinvent how work flows through the modern enterprise. Our success is measured in two main ways. First as the underlying set of Platform Web technologies that power and measure the performance of the ServiceNow suite of Web applications. Second, as a development platform to quickly, simply, and intuitively configure existing, or develop completely custom, applications. We create Web Experiences on the Now Platform for developers of all levels of expertise to build and configure modern applications that unlock meaningful value for their organizations. It’s our mission to make the developer experience for our customers and partners as exceptional as the experiences they develop for their end-users.

Role:

Your mission will be to define and execute on the delivery of core features, capabilities, and components that are the foundation for creating a multitude of diverse, enterprise class, web application solutions that enable “work to flow”. Success in this role will be to advance the platform foundation to adapt to and accommodate evolved ways of working in service of internal and external customers who are building specific workflow experience products.

This role is extraordinarily collaborative, working with peer inbound and outbound product managers, customers, engineers, designers, researchers, and other cross functional teams.

This position reports to: Senior Manager of Product Management, Web Experiences.

What you get to do in this role:

• Establish product vision & strategy
• Define roadmap, requirements & product success metrics
• Develop and test innovative product ideas through product experiments, validate assumptions/prototypes with customers
• Enable outbound PMs, Support & Docs teams
• Understand how customers are using the product, pains & gains
• Own detailed competitive analysis for their feature/product

Product Strategy and Planning:

• Define product vision and strategy, user/buyer personas and use cases for platform building blocks
• Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
• Validate and refine product designs/early product offerings through Design Partner Program, PAC, and with other customers directly
• Own product feature-based competitive analysis
• Continually define and groom epic and story product roadmap with 3-4 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies

Requirements Prioritization & Release Management:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
• Cr