Senior Security Intelligence Advisor

Zurich North America is seeking a Senior Security Intelligence Advisor to join our Group in North America.

 

Travel Guard meets the diverse needs of leisure and corporate travelers alike through its comprehensive portfolio of travel insurance plans and assistance services as well as a network of experienced providers. With global service centers placed strategically around the globe, our 24/7 multilingual team is always just a phone call away and ready to assist when our customers experience travel issues – from lost luggage or minor travel inconveniences to medical emergencies or life-threatening events. We help customers recover from travel disruptions and enjoy their journeys knowing Travel Guard has their back every step of the way. 

If you’re interested in becoming part of this exciting and growing team, we would love to hear from you! 

 

Basic Qualifications:
Bachelor's degree required
At least 3 years of experience in a strong writing/editing role or working in an environment where proofing skills are utilized.
Excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial.  Very strong and thorough knowledge of either MLA or APA writing style.
Extensive knowledge and understanding of current global geo-political activity, threat conditions, and government structures.
Must have a strong working knowledge of Microsoft Office Suite; experience in Adobe Photoshop is a plus.
Able to work with limited supervision and resources - must have a ‘can do’ attitude.
Must be able to work on a shift rotation to include evenings and weekends.
Well-developed communication, interpersonal and presentation skills.

 

Preferred Qualifications:
Bachelor’s Degree in Journalism, English, History, Political Science, Communications or related (writing dominant) Humanities field.
Knowledge of intelligence analysis processes and intel writing familiarity preferred.
Ability to speak a language other than English

 

Job Details

The Senior Security Intelligence Advisor position is situated within Travel Guard's Travel Security division and provides support for daily operations as necessary. The advisor will work closely with Supervisors, Editors, and the Intelligence Analyst team to ensure divisional writing and content standards are met for all intelligence products and services. The advisor have oversight over editors and will review, analyze, and evaluate information/products from a team of analysts and provide content and grammatical feedback back as directed from Supervisors. The advisor will organize and track various division products and may assist in workload handling during times of crises or major developments as necessary as well as assist supervisors in the training of new analysts on Travel Guard Travel Security products/services/writing styles.

Responsibilities:
 
SUPPORT – provision of support to Travel Guard's security department and department leadership.
 
Work with leadership and team members to address concerns and provide appropriate guidance.
Maintain close contact with security leadership on department performance and when operational cases are ongoing. 
Maintain and develop assistance website, intelligence products, and other items.
Reviewing and improving the overall security intelligence training program.
Carry out special projects as tasked by leadership.
Participate in weekend on call rotation as needed.
 
ENGAGE - Assist with security team training and development. 
 
Regularly report team developments, concerns or other relevant information to Travel Guard's security department leadership.
Interact with security team members and other internal stakeholders to ensure product integrity and education. 
Provide oversight for intelligence requests, security messages, and other intelligence reports, ensuring that team members maintain expected service levels and adhere to all department guidelines.
Brief clients, internal stakeholders and security leadership on Intelligence and Operations cases and processes as necessary.
May involve interaction with legal, marketilong and compliance divisions to ensure compliance to Travel Guard standards and policies. 
 
DEVELOP - Enhance team cohesiveness and performance. 
 
Contribute ideas for refinement of existing products or creation of new products to meet demands. 
Proactively seek to enhance team engagement.
Communicate with security leadership regarding team development needs or other issues that may warrant further attention.
Work to develop closer partnershi