Senior Product Designer (UX)

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What do we do?

At Genesys, we connect with our customers through empathy. Our goal every day is to empower our customers to help their customers feel remembered, heard, and understood. This is the foundation of an empathetic customer experience that we build and deliver. Our goal is to give every customer exactly the experience they want every time, whether that’s an agent who sympathizes while solving a complex issue or a quick answer from a bot.

Who are you?

You are a talented and experienced senior designer with exceptional problem-solving abilities, clear communication skills, and solid design instincts who can translate business and technology needs into delightful, clean customer-focused solutions. You are a self-starter who brings original ideas and fresh approaches to each project they work on. You are responsive, flexible, and thrive in collaborative work environments. You design for inclusion and accessibly. You are passionate about the holistic product view and are an omnipresent voice for the customer.

Responsibilities in the role:

• Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy. 

• Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts. 

• Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery. 

• Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations. 

• Participate as a design lead to cross-functional teams that include: creative leads; designers; project managers; product managers; software developers; and QA. 

• Effectively communicate design decisions to product teams, users, and leadership teams. 

• Keep up with evolving design trends, technologies and best practices. 

• Ability to work on multiple projects at the same time. 

Requirements: 

• B.S or M.S. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields. 

• 5+ years proven experience designing software applications for a global audience. 

• Strong knowledge of interaction design processes and methodologies, particularly as applied to desktop & mobile products. 

• Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication. 

• Proactive and takes ownership for producing positive results. 

• Contributes as a valued team member and colleague with leaders at all levels. 

• Demonstrates self-awareness and a desire for continual learning and personal development. 

• Must possess the presentation skills and professionalism to project a professional image, both internally and externally. 

• Have developed UX and/or User Interface (UI) designs for IT professionals. 

• Experience working closely with engineering to champion design at every step. 

• Have an online portfolio showing a mix of UX/UI design experience. 

• Proficient in suite of Adobe tools and/or Sketch. 

Desired Experience:

• Experience in Enterprise SaaS. 

• Experience in Support and/or Call Center business models. 

What do we offer?

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup compan