Customer Program Manager - Aerospace & Defense (Remote)

 Requisition #: 16244 

 

Our Mission: Powering Innovation That Drives Human Advancement  

 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

 

Innovate With Ansys, Power Your Career.  

 

Summary / Role Purpose

Join the Ansys Customer Excellence (ACE) team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software and solutions in their design workflows, and grow Ansys’ business. Ansys is seeking a dynamic, experienced. and self-motivated candidate to fill our role as a Customer Program Manager within our Ansys Government Initiatives entity. The Customer Program Manager role is part of our Professional Servcies team.  The program manager works closely with our sales and engineering teams to lead the scoping, and successful execution of new customer projects related to the deployment and adoption of Ansys' commertial software products, to ensure delivery of customer requirements.   Serves as the central point of contact, and coordinates and manages internal and external communication of cross-functional teams across all levels of ANSYS and the customer. Provides the central collaboration point between the customer, account management and engineering. This role will be principally focused on Ansys’ Federal Aerospace & Defense customers. Previous experience with program capture, proposal management, contract management and project management in this market space is preferred.

 

This position is not eligible for immigration sponsorship.

 

Key Duties and Responsibilities

• Guide complex services engagements to successful outcomes using program management experience, planning and negotiation skills, subject matter expertise and industry knowledge
• Work as an integral member of the Sales and ACE (engineering) teams to progress and secure the consulting business. This will involve working with Sales to develop program management strategies
• Facilitate the definition of project scope, goal, requirements and deliverables
• Define project tasks and resource requirements
• Develop and manage program level initiatives and coordinating project plans
• Establish self as a trusted advisor to multiple customers; understand their key business initiatives, product design needs and engineering design workflows; analyze how to address customers’ requirements using Ansys products and platform, articulate Ansys’ value proposition
• Manage and track project resource allocations, timelines, and deliverables across multiple interconnected workstreams
• Collaborate with Account Management team and Services team to position next phase / program
• Identify and manage project risk, escalate and interact with ANSYS and customer management for status and issue resolution
• Provide senior level guidance and oversight on customers advanced technical solution project planning
• Work independently within multi-disciplinary teams
• Provide leadership on development of PMO Standards and Processes
• Mentor junior Program Managers and Project Managers
• Participate in corporate initiatives to further enhance Ansys technology, processes and people skills
• Organize and manage multiple projects which are complex in nature, coordinate colleagues across geographically diverse locations
• Manage service partners and subcontractors

 

Minimum Education/Certification Requirements and Experience

• Required education and degree type: BS, MS or PhD in engineering, computer science, and/or business or related field
• Required minimum years of professional experience in an engineering or software environmen