Virtual Clinical Practice Coordinator 100% Remote

Who We Are: 

Vori Health is an award-winning, nationwide, virtual-first, musculoskeletal medical practice focused on evidence-based care that treats the whole person. Using a unique care model to help patients find the best path forward, Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician, a health coach navigator, and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life. 

 

Reporting to the Chief Medical Officer, the Virtual Clinical Practice Coordinator is responsible for supporting our patients and clinical care team as we navigate their MSK care.  As a critical role in enhancing patient care, the Virtual Clinical Practice Coordinator will be responsible for administrative tasks, patient coordination, and assisting patients with virtual consultations. This position requires strong understanding of excel documents, excellent communication skills, broad understanding of medical procedures, and the ability to manage tasks efficiently in a remote environment.

 

What You’ll Do: 

Essential Functions:  

• Communicate with clinicians, patients, partners and insurance companies via phone call, email, and chat to complete administrative and clinical responsibilities.  

• Support creation of the scheduling template 

• Schedule upcoming appointments as directed 

• Participate in patient video visits if so directed by clinical leadership 

• Provide support to the Clinical team, including physicians, nurse practitioners, physical therapists, physical therapy assistants, health coaches, and registered dietitians  

• Coordinate with other healthcare team members to ensure continuity of care and smooth patient flow. 

• Gather visit notes and fax to patients and/or external providers 

• Obtain outside medical records 

• Scan outside records and materials into patient charts 

• Conduct checks of chat messages as directed 

• Conduct daily checks to ensure clinical notes are transmitted to intended recipients 

• Provide assistance with coordinating referrals 

• Coordinate with external partners, providers and facilities to ensure patient needs are met 

• Participate in quality assurance meetings and projects as directed by clinical leadership 

• Collaborate in policy and procedure development and training 

• Enter data to Vori’s EHR 

• Be an active participant with camera on during team huddles, meetings and rounds. 

• Facilitate changes to clinician calendars as directed by clinical leadership 

• Ensure adherence to HIPAA regulations and confidentiality guidelines in all patient interactions. 

• Support the team in maintaining compliance with healthcare standards and regulations. 

• Other duties as assigned   

 

Who You Are: 

Required: 

•  High school diploma or equivalent required. 

• Strong knowledge of medical terminology, office procedures, and patient care practices. 

• Proficient with Microsoft Suite software such as Outlook, Work, Excel, and OneDrive. 

• Strong experience with excel and analytics
• 2+ years of experience working as a Medical Assistant, (Orthopaedic experience is a plus)  

• Telehealth experience   

Nice to have (or Skills and Background): 

• Medical Assistant Certification vs Clinical Assistant/ Clinical Administrator or Certification as a Medical Assistant (CMA, RMA, or equivalent) 
• Organized: You're skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.  

• Effective listener and communicator: You always start with listening, and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues. Highly collaborative, with excellent communication skills