Senior Analyst/Trainer | PAM Health Corporate

Overview

The Senior Analyst/Trainer is responsible for supporting, optimizing, and training end users on clinical and operational workflows within PAM Health’s electronic health record and related systems, with a primary focus on WellSky and other assigned applications. This role serves as a bridge between clinical operations, information systems, and end users by understanding workflow needs, translating them into effective system use, and delivering clear, practical training to staff across the organization. The Senior Analyst/Trainer will provide specialized training and support for providers, nurses, and other clinical and non-clinical staff to promote consistent adoption, efficient documentation, regulatory compliance, and high-quality patient care.

 

THIS IS A REMOTE POSITION THAT WILL REQUIRE TRAVEL AS NECESSARY FOR THE ROLE

Responsibilities

I. Position Responsibilities

· Develops a strong understanding of clinical and operational workflows and how those workflows are supported within the electronic health record and related systems.

· Provides end-user training, coaching, and support for WellSky and other assigned applications, with focused training for providers, nurses, and other clinical staff.

· Creates, maintains, and updates training materials, quick-reference guides, workflow documentation, tip sheets, and other learning resources.

· Designs role-based curriculum, lesson plans, competency-based learning paths, and training programs that align with operational workflows, system functionality, and the needs of providers, nurses, and other end users.

· Leverages asynchronous learning tools and platforms, such as Amplify, to create scalable, easy-to-access training resources that simplify the end-user learning experience and support consistent adoption across locations.

· Conducts classroom, virtual, one-on-one, elbow-to-elbow, and go-live support training for new hires, existing staff, system upgrades, workflow changes, and process improvement initiatives.

· Partners with clinical leaders, operational stakeholders, application analysts, and IT teams to identify training needs, workflow gaps, adoption barriers, and opportunities for improvement.

· Performs business analysis activities by eliciting requirements, documenting current and future-state workflows, identifying gaps, defining business needs, and translating stakeholder input into clear functional requirements and actionable recommendations.

· Assists with testing, validation, and communication of system updates, enhancements, and workflow changes to ensure users are prepared and supported.

· Project manages assigned initiatives by coordinating tasks, timelines, stakeholders, communications, and deliverables while partnering with vendor resources and holding them accountable to agreed-upon expectations, milestones, and outcomes.

· Supports issue triage by gathering details from end users, analyzing workflow impact, documenting findings, and escalating issues appropriately.

· Monitors user adoption and training effectiveness, using feedback and performance trends to refine training content and delivery methods.

· Promotes consistent system use, accurate documentation, patient safety, compliance with policies and procedures, and alignment with PAM Health standards.

· Maintains current knowledge of assigned applications, healthcare technology trends, regulatory considerations, and clinical workflow best practices.

 

II. Leadership

· Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team

· Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements

· Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines

· Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges

· Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.

· Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resoluti