Sr. Manager Informatics - Clinical Informatics

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

• Job Description Summary: Senior Manager, Clinical Informatics you will help operationalize the Clinical Informatics program across the domains of population health, ambulatory quality, and safety. You will bridge clinical, operational, and technical teams to ensure the Informatics program drives efficient operations, excellent patient care, and measurable value across the enterprise. 

Key Responsibilities

• Coordinate and oversee clinical informatics initiatives across population health, ambulatory, quality, and safety.

• Establish clear processes to ensure follow-up, documentation, and coordination of informatics initiatives to maintain a high-functioning, efficient informatics team.

• Collaborate with business and clinical stakeholders to identify opportunities for process redesign, translating operational needs into actionable technical requirements, and guiding clinical and IT teams toward scalable, value-driven solutions.

• Support workflow and build design decisions within Epic and related systems, as appropriate

• Conduct initial clinical validation of Epic build and reporting to confirm accuracy, logic, and alignment with clinical intent, as appropriate

• Work with Epic analysts and project managers to coordinate deliverables, track progress, and ensure timely implementation of products.

• Partner with analysts and communications teams to develop tip sheets, user guides, and other educational materials that promote adoption and effective use of digital tools.

• Partner with SMD and analysts to develop Epic dashboards and other reporting tools to measure clinical outcomes and drive continuous improvement

• Apply a positive, pragmatic, and solution-oriented approach to remove barriers, resolve issues, and sustain progress within a complex healthcare environment.

• Use data-driven insights to evaluate workflows, identify improvement opportunities, and design digital solutions to move the organization forward.

• Lead and moderate effective interdisciplinary meetings with clear agendas, follow-ups, and accountability.  Prioritize clarity, problem solving, decision making and accountability.

• Prepare presentations for front-line care teams to scale optimal use of digital tools, as well as executive-level presentations to demonstrate key decision points and impact

• As part of a dynamic and quick moving team, be willing and able to adapt quickly and take on new responsibilities as priorities evolve.

Qualifications:

• Clinical background preferred

• Prior healthcare experience required

• Experience in informatics required, Epic experience preferred

• Ability to connect clinical workflows with technical design and outcomes

• Strong organizational, facilitation, and communication skills; ability to coordinate across multiple stakeholder groups

• Experience working in primary care or population health models required

• Ability to apply a data-driven approach to evaluate workflows, quantify outcomes and support evidence-based decision making across informatics initiatives

• Ability to think operationally and pragmatically, focusing on program function and measurable value.

• Positive, pragmatic mindset focused on solving problems, finding