Aerospace Customer Solutions Manager

Company Description

Chromalloy is a global engineering & solutions company.  We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines.  We develop, manufacture and repair critical turbine components for a range of engine platforms.  Our solutions support the engines running the aerospace, energy and defense industries around the world. 

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day.  A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation.  Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers.  Be part of something bigger with Chromalloy.

Job Description

**This role is located in Windsor, CT**

Join Our Team as a Customer Support Manager! 🌟

Are you a dynamic leader with a passion for delivering exceptional customer experiences? Do you thrive on driving teams towards excellence? If so, we want you to be our Customer Support Manager!

🌟 About Us:

At Chromalloy, we're not just a company; we're a team that values innovation, customer satisfaction, and growth. As a leading player in our industry, we're on a mission to elevate the customer support experience and maximize profitability.

🌟 What You'll Do:

As our Customer Support Manager, you will be the driving force behind our local Customer Support team. Your mission is to ensure that every customer interaction is nothing short of extraordinary. Here are your primary responsibilities:

🌟 Lead & Inspire: You'll lead, mentor, and inspire our Customer Support team to provide top-notch service, fostering a culture of excellence.

🌟 Customer Delight: Make it your constant pursuit to exceed customer expectations at every touchpoint.

🌟 Best Practices: Implement and enforce best practices, ensuring consistent communication, reporting, and performance reviews.

🌟 Training & Growth: Develop a comprehensive training and mentorship plan for your team, ensuring their continuous growth within the organization.

🌟 Process Enhancement: Identify opportunities to enhance our processes and procedures, improving efficiency and the overall customer experience.

🌟 Customer Voice: Act as the "voice of the customer" internally and externally, using feedback to drive improvements.

🌟 Crisis Management: Lead crisis management efforts by communicating promptly when delivery or quality issues impact customers.

🌟 Contractual Compliance: Ensure we meet our customer contractual obligations to maintain trust and satisfaction.

🌟 Business Growth: Support business development and sales, leveraging customer relationships and Chromalloy's value proposition to identify growth opportunities.

🌟 What We're Looking For:

To succeed in this role, you should bring:

✅ Proven leadership in customer service

✅ Passion for exceeding customer expectations

✅ Dedication to continuous improvement

✅ Exceptional communication skills

✅ Commitment to teamwork and growth

Qualifications

• Bachelor’s degree or three years of related experience; or equivalent combination of education and experience
• Experience in highly regulated industry or aerospace with experience in Sales, Business Development, Operations, Quality or Customer Support.
• Six sigma, lean manufacturing or CPEx experience preferred    
• Demonstrated understanding of customer requirements and focus to achieve these objectives
• Strong decision-making skills and ability to use sound judgment and challenge assumptions when appropriate
• Advanced MS Office Suite skills specifically using MS Excel and PowerPoint

Additional Information

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran's status, or visual, hearing, mental or physical disability.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

If this position requires access to export-controlled technology and technical data, as defined in the Export Administration Regulations and or the International Traffic in Arms Regulations, any offer of employment is contingent upon Chromalloy’s determination, in its sole discretion, if any additional authorization for the employee to access such technology is required and obtainable in a manner that meets its immediate business needs prior to beginning work.