Sr. Knowledge Management Associate, Platform Demand

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

FreeWheel, a Comcast company, provides advanced advertising solutions for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and cutting-edge technology, we simplify transactions across all screens, data types, and sales channels. With offices in nine countries, we support global ad delivery at scale.

As a Senior Knowledge Management Associate, you will ensure our global clients, including advertisers, agencies, and media buyers, have access to industry-leading business and technical information. You will leverage product expertise, analytical skills, and program management best practices to deliver high-impact communication and documentation tailored to the needs of our valued customer base.

In this role, you will be responsible for managing, curating, and improving FreeWheel’s knowledge base systems with clear, consistent, and comprehensive user guides and technical documentation. You will interview stakeholders, assess and prioritize client needs, and develop strategies to build and manage key content through frequent product release updates. The Senior Knowledge Management Associate will lead the design and development of critical assets for both business and technical audiences. You will also manage large-scale knowledge management projects from ideation to completion, including data migration, provisioning, user experience optimization, and quality control.

This position is part of the Global Knowledge Management team and is based in New York City.

Job Description

Core Responsibilities  

• Collaborate with internal teams to define the Knowledge Management strategy and lead initiatives that promote knowledge sharing, preserve data, and optimize the use of information assets across the organization. 

• Manage fast-paced product release timelines across multiple teams, serving as a product expert, balancing quality versus speed to delivery, and driving cross-functional alignment to support knowledge creation and communication. 

• Oversee and prioritize the development of high-quality documentation—including manuals, guides, and technical collateral—to support FreeWheel’s product suite, ensuring consistency with customer-facing standards by partnering closely with technical writers. 

• Coordinate delivery across key stakeholders (e.g., business partners, infrastructure, vendors), while managing communication and expectations across business units and functions. 

• Monitor trends and maintain a feedback loop between Product Management and Knowledge Management teams to inform process improvements, template development, and roadmap planning. 

• Independently manage new requests, mediate conflicts, and provide realistic trade-offs. Partner with Product, Engineering, and technical writers to deliver scoped work 

• Identify and address knowledge management challenges, implementing and tracking solutions that enhance organizational efficiency and customer value. 

• Provide thought leadership across internal teams, driving execution of knowledge management deliverables to meet client needs and project deadlines. 

• Mentor and coach team members, championing best practices in knowledge management. 

About You 

• 5–7 years of relevant experience. 

• Self-starter with strong project/pro