Backoffice Sales Administrator (m/f/d)

At EP Equipment, we don’t just manufacture electric pallet trucks and forklifts—we’re revolutionizing the industry!

Our startup spirit, combined with our global strength, enables us to provide exceptional solutions to customers worldwide through a robust network of partners. Innovation isn’t just a goal—it’s woven into everything we do. Agility is more than a buzzword here; it’s how we thrive every day.

To support our customers, streamline our operations, and strengthen our back-office sales processes, all while contributing to our mission of reshaping the industry, we are looking for YOU,

a full-time (40hrs) Backoffice Sales Administrator (m/f/d) for our office in Huizingen, Belgium, with immediate effect.

Your tasks with us:

• Customer Interface:
  Act as the primary contact for customers, coordinating communication between them and the EP organization.
• Order Processing & Procurement:
  Manage customer orders and vehicle procurement, ensuring accurate and timely execution in the ERP system.
• Dealer Network Coordination:
  Support the dealer network across Europe with a focus on Italy, assisting with dealer onboarding and acquisition.
• Transport & Delivery Coordination:
  Plan and oversee truck deliveries in collaboration with logistics providers and internal teams.
• Proactive Customer Support:
  Provide proactive customer communication, sharing updates on sales measures and promotions.
• Sales Team Support:
  Assist the Sales Managers by preparing materials and handling ad-hoc administrative tasks.

Requirements

• Sales Support Experience: Previous experience in order processing, sales support, or customer service, ideally in a B2B environment.
• Technical Skills: Familiarity with CRM and ERP systems; knowledge of HubSpot is a plus.
• Logistics Knowledge: Experience in transport and logistics coordination is highly desirable but not essential.
• Strong Communication Skills: A customer-focused mindset with the ability to build and maintain relationships.
• Organizational Strength: Excellent organizational skills and the ability to multitask while staying efficient in a fast-paced, dynamic environment.
• Attention to Detail: A structured approach with an eye for the small but important details.
• Phone Confidence: Comfortable communicating over the phone and managing customer relationships across regions.
• Language Skills: Fluent French skills and conversational English and Dutch skills are a must; additional language proficiency is a valuable plus.

Benefits

• Diverse & Dynamic Environment: Work in a fast-moving, innovative company with colleagues from various backgrounds and an international team.
• Freedom & Responsibility: Take ownership of your tasks, enjoy autonomy in your role, and actively contribute to shaping processes.
• Supportive Culture: We foster open communication, self-organization, and active involvement, helping you grow with the company in a collaborative environment.
• Exceptional Onboarding: Feel welcomed and prepared from day one with a seamless onboarding experience.
• Exclusive Benefits: Access attractive discounts through our corporate benefits portal.

Ready to help shape the future of logistics? Apply now and become part of our team!

We look forward to getting to know you!

P.S: You won't find the classic fruit basket with us, but you will find top coffee, which has even been approved by our Italian colleague 😉