IT Retail Support Analyst

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

IT Retail Support Analyst

RRF | Shelton, CT

Reports to: Manager, IT Retail Systems

 

Role Overview

This role will oversee all retail technical support needs for our Americas boutiques including regular visits and remote support to ensure staff and technology is in full working order.  This person will work closely with our IT team on updates and escalating issues beyond level 2. 

 

Responsibilities

• Assist Retail Infrastructure Team with day-to-day tasks as well as new and ongoing projects for our Americas boutiques. 
• Coordinate IT scope for assigned Maison construction projects
• Proper handling & resolution of support tickets for hardware and software issues/requests
  • Utilizes the KBs and other support documentation to identify, isolate, diagnose and resolve end user technical problems. 
  • Provide information and status updates as needed/requested
• Hands-on & remote support of Windows based PCs/Laptops/Tablets & assorted peripherals
• Hands-on & remote support of iOS devices
• Actively contribute to creating/updating IT documentation
• Keep up to date with technological developments related to the industry

 

 

Qualifications

• Understanding of PC Hardware & Software installation, diagnosis, & repair
  • Read & analyze log files
  • Software installation & troubleshooting
• Strong understanding of Windows 10
• Strong understanding of MS Office Suite/O365
• Basic network understanding/troubleshooting
  • Knowledge of Cisco Meraki HW a plus
• Basic knowledge Active Directory / Azure Administration
  • Account & Group Creation
  • DHCP & DNS
• Understanding of Citrix is a plus
• Possess strong communication with technical teams & user community
• Strong organizational skills
• Strong logical thinking, analytical & problem-solving skills.
• Intune and/or SCCM experience a plus
• Experience with imaging machines and applying packages for new hire setups

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.<