Senior Specialist, Patient & Site Engagement Products, GDO BI&T

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Summary:

The Senior Specialist in the Patient & Site Engagement Product Line in Global Development Operations IT (GDO IT) will play a key role in bridging the gap between Clinical operations needs and IT solutions, primarily focusing on Patient Engagement. This is a hands-on role where the successful candidate will work closely with Global Patient Recruitment, Study and Patient Experience teams to gather requirements, design prototypes, work with Product Manager to develop and support the technology solutions throughout its lifecycle.

Skills:

• Proven ability to use AI for solution prototyping, data analysis, and building solutions.

• Have a commitment to a career in technology with a passion for healthcare.  

• Able to collaborate across multiple teams and challenge the status quo.

• Excellent communication skills.  

• Able to learn new tools and processes quickly.

Key Responsibilities:

• Serve as the system/business analyst on assigned initiatives in Patient & Site Engagement product line within Global Development Operations IT organization.

• Develop effective business relationships with stakeholders to ensure successful delivery of technology initiatives and bring creative ideas to help solve pain points and business challenges

• Work closely with product managers and business stakeholders to solve business problems using AI first approach.

• Create IT documentation artifacts in support of an agile technology implementations, including but not limited to requirements specifications, process diagrams, user acceptance test plans, traceability matrices, wireframes, training documents, and change management artifacts.

• Prototype technology solutions using tools such as python, Jupyter Notebook, and Figma.

• Use AI to generate SQL scripts to analyze data, identify gaps, trends and improvement opportunities to analyze data, identify gaps, trends, and improvement opportunities

• Generate relevant reports and visualizations.

• Be the ‘Human in the Loop’ for AI products and Configure, test, and validate applications with engineering team

• Coordinate and execute user acceptance testing, validate requirements, and manage traceability matrices.

• Participate in retrospectives, collect user feedback, and propose improvements to business capabilities.

• Develop effective business relationships with stakeholders to ensure successful delivery of technology initiatives

Qualifications & Experience:

• Must have knowledge of the Software Development Lifecycle (SDLC) and have a working knowledge of the Business Analysis Body of Knowledge (BABOK).

• Bachelor’s degree in computer science, Computer Engineering, Life Sciences, or related discipline.

• 2-4 years of experience as a technical business analyst, preferably in pharmaceutical, clinical research, or healthcare settings.

• Experience using Python, SQL or similar tools for scripting, automation, and analytics.

• Proficient in clear and concise requirements documentation, process modeling (e.g., BPMN, Visio, Lucidchart), and drafting user acceptance criteria.

• Experience using business analysis tools (Figma, JIRA, Confluence, MS Office, or comparable platforms).

• Effective communicator with ability to drive conversations with technical and non-technical stakeholders.

• Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment.

• Collaborative team player with willingnes